Portuguese-Speaking Customer Support Advisor (Hybrid)

Frey Consulting Group; Newport; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Performance-based bonus

Matched pension 5%

Life Insurance

25 days annual leave

Private Medical Healthcare

Employee Assistance Programme

Cycle to Work

Development framework

Social Events Committee

Refer a friend £1,000

Job summary

THOMAS Professional is recruiting a Portuguese-speaking Customer Service Specialist for a hybrid role based in Newport. You will serve as the primary contact for Portuguese-speaking customers, handling inquiries and claims processing, while communicating in Portuguese and English to ensure exceptional service.

The role emphasizes problem-solving, timely responses, and collaboration within a global team, with a strong focus on delivering high-quality customer experiences.

Qualifications

• Native level fluency in Portuguese and professional fluency in English (written and verbal).
• A genuine desire to assist clients and resolve complex queries.
• Strong problem solving skills with the ability to analyse facts and make timely decisions.
• Ability to prioritise a busy workload and meet Service Level Agreements.
• Flexible approach to changing priorities and a collaborative team player.
• Previous experience in customer service.

Responsibilities

• Provide high quality support to customers, brokers, and insurance companies in Portuguese and English.
• Accurately record insurance information and manage incoming enquiries within agreed timeframes.
• Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria.
• Keep the internal diary system updated to ensure case transparency across the global team.
• Handle complaints and dissatisfaction professionally, following established regulatory policies.
• Investigate and assess claims by gathering necessary evidence and documentation.
• Determine types of loss, evaluate coverage, and set appropriate financial reserves.
• Coordinate equipment repairs or replacements with approved suppliers.
• Proactively notify customers of claim status and any potential delays.
• Identify opportunities for subrogation, contribution, and salvage recovery.

Skills

Portuguese language

Customer service

Problem solving

English language

Teamwork

Job description

THOMAS Professional is recruiting a Portuguese-speaking Customer Service Specialist for a hybrid role based in Newport. You will serve as the primary contact for Portuguese-speaking customers, handling inquiries and claims processing, while communicating in Portuguese and English to ensure exceptional service.

The role emphasizes problem-solving, timely responses, and collaboration within a global team, with a strong focus on delivering high-quality customer experiences.