Portuguese Speaking Customer Service Representative

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading global company seeks a Portuguese Speaking Customer Service Representative to join their European Head Office in Gravesend, Kent. This is a full-time role supporting the Portugal customer base, requiring fluency in Portuguese and English, along with a strong background in customer service. The successful candidate will be involved in managing deliveries, enhancing customer relationships, and contributing to continuous service improvements, alongside competitive salary and benefits.

Benefits

Contributory pension scheme (up to 7% match)

Life assurance (4x basic salary)

Employee Assistance Programme

Enhanced maternity and paternity leave

Company events and referral programme

Free parking

Qualifications

• 2-3 years of experience in customer service.
• Proficient in Microsoft Excel and other Office tools.
• Additional languages like Spanish are a plus.

Responsibilities

• Manage and oversee deliveries for the Portugal customer base.
• Serve as the first point of contact for customer requests and enquiries.
• Investigate and resolve customer complaints.

Skills

Fluency in European Portuguese

Fluency in English

Excellent communication skills

Attention to detail

Solutions-focused approach

Tools

Microsoft Office

SAP

Salesforce

Job description

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Job Views:

4

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An exciting opportunity to join a global leader in a dynamic and fast-paced environment.

An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

• Manage and oversee deliveries for the Portugal customer base
• Serve as the first point of contact for all customer requests and enquiries
• Build and maintain strong relationships through proactive communication and weekly calls
• Ensure orders are processed accurately and delivered on time
• Investigate and resolve customer complaints, driving continuous improvement
• Identify and act on opportunities for customer growth and promotional engagement
• Liaise with internal teams to ensure excellent service delivery
• 2-3 years of experience in a demanding customer service environment
• Fluent or native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Excellent communication and active listening skills
• Ability to manage challenges with a positive, solutions-focused approach
• Strong attention to detail and process-driven mindset
• Additional languages (especially Spanish)
• Experience with SAP and Salesforce
• Knowledge of international business and complaint resolution processes
• Competitive salary and career progression
• Contributory pension scheme (up to 7% company match)
• Life assurance (4x basic salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programme
• Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.