Portuguese Speaking Customer Service Representative

JR United Kingdom; Plymouth; On-site; GBP 31,000 - 33,000; Full time

Job summary

A global leader is seeking a Portuguese Speaking Customer Service Representative to support clients in Portugal. This permanent, full-time role involves managing customer accounts, processing orders, and nurturing customer relationships in a multilingual team. The ideal candidate will possess strong communication skills, attention to detail, and 2-3 years of customer service experience.

Benefits

Competitive salary and career progression

Contributory pension scheme (up to 7%)

Life assurance (4x salary)

Employee Assistance Programme and perks

Enhanced maternity and paternity leave

Company events and referral programmes

Free parking

Qualifications

• 2-3 years experience in customer service.
• Fluent in European Portuguese and English.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Manage deliveries and oversee customer accounts.
• Act as the first contact for customer requests.
• Resolve customer complaints and drive improvements.

Skills

Communication

Active Listening

Customer Relationship Management

Attention to Detail

Tools

Microsoft Office

SAP

Salesforce

Job description

Job Title: Portuguese Speaking Customer Service Representative

Location:

Gravesend, Kent (European Head Office)

Contract:

Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary:

£31,000 - £33,000 with excellent benefits

Job Description:

Join a global leader as a Customer Service Representative supporting customers in Portugal. Work in a collaborative, multilingual environment emphasizing innovation and agility.

Key Responsibilities:

1. Manage deliveries and oversee customer accounts in Portugal
2. Act as the first contact for customer requests and inquiries
3. Build relationships through proactive communication and weekly calls
4. Ensure accurate order processing and timely delivery
5. Resolve customer complaints and drive improvements
6. Identify opportunities for customer growth and promotions
7. Coordinate with internal teams to ensure service quality

Qualifications:

• 2-3 years of experience in customer service
• Fluent or native in European Portuguese
• Fluent in English (spoken and written)
• Proficient in Microsoft Office, especially Excel
• Excellent communication and active listening skills
• Positive, solutions-focused attitude
• Strong attention to detail
• Additional languages such as Spanish are a plus
• Experience with SAP and Salesforce is desirable
• Knowledge of international business and complaint resolution

Benefits:

• Competitive salary and career progression
• Contributory pension scheme (up to 7%)
• Life assurance (4x salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programmes
• Free parking

If you're motivated and customer-focused, apply now to join our global team and make a meaningful impact.