Portuguese Speaking Customer Service Representative

JR United Kingdom; City of Edinburgh; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading global company seeks a Portuguese Speaking Customer Service Representative to join their team at the European Head Office in Gravesend, Kent. In this full-time role, you will manage customer interactions in a multilingual setting, ensuring excellent service delivery and fostering strong relationships. Ideal candidates will have 2-3 years of customer service experience, fluency in both European Portuguese and English, and a solutions-focused approach. This opportunity offers competitive pay, career progression, and a range of employee benefits.

Benefits

Competitive salary and career progression

Contributory pension scheme (up to 7% company match)

Life assurance (4x basic salary)

Employee Assistance Programme and perks

Enhanced maternity and paternity leave

Company events and referral programme

Free parking

Qualifications

• Experience in a demanding customer service environment (2-3 years).
• Fluent in European Portuguese and English.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Manage and oversee deliveries for the Portugal customer base.
• Serve as the first point of contact for all customer requests.
• Build and maintain strong relationships with customers.

Skills

Customer Service

Communication

Active Listening

Problem Solving

Attention to Detail

Multilingual

Education

2-3 years of experience in customer service

Tools

Microsoft Office

SAP

Salesforce

Job description

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An exciting opportunity to join a global leader in a dynamic and fast-paced environment.

An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

1. Manage and oversee deliveries for the Portugal customer base
2. Serve as the first point of contact for all customer requests and enquiries
3. Build and maintain strong relationships through proactive communication and weekly calls
4. Ensure orders are processed accurately and delivered on time
5. Investigate and resolve customer complaints, driving continuous improvement
6. Identify and act on opportunities for customer growth and promotional engagement
7. Liaise with internal teams to ensure excellent service delivery
8. Manage customer interactions with professionalism and empathy
9. Maintain detailed records of customer interactions and transactions
10. Collaborate with cross-functional teams to improve customer experience

Qualifications and Skills:

• 2-3 years of experience in a demanding customer service environment
• Fluent or native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Excellent communication and active listening skills
• Ability to manage challenges with a positive, solutions-focused approach
• Strong attention to detail and process-driven mindset
• Additional languages (especially Spanish) are a plus
• Experience with SAP and Salesforce is desirable
• Knowledge of international business and complaint resolution processes

Benefits:

• Competitive salary and career progression
• Contributory pension scheme (up to 7% company match)
• Life assurance (4x basic salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programme
• Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.