Portfolio Pathway Transformation Lead

The Federation of the Royal Colleges of Physicians of the UK

Greater London

Hybrid

GBP 65,000 - 90,000

Full time

2 days ago

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Job summary

The Federation of the Royal Colleges of Physicians of the UK is recruiting a Portfolio Pathway Transformation Manager to lead the operational delivery, transformation and continuous improvement of the Portfolio Pathway service within the Joint Royal Colleges of Physicians Training Board (JRCPTB).

This 12-month fixed-term role focuses on service improvement, operational resilience, performance management, technology and data-led working.

Qualifications

Degree or equivalent professional experience.
Experience leading and managing an operational service, programme or business function.
Experience leading, motivating and developing staff.
Demonstrable experience delivering service improvement, transformation and organisational change.
Excellent planning, organisational and problem-solving skills, with the ability to manage competing priorities in a complex and changing environment.
Experience identifying and managing operational risks.
Experience using data, reporting and technology to improve performance and support decision making.
Excellent written and verbal communication skill, with experience building productive relationships and influencing senior stakeholders.
Experience leading digital transformation, service redesign or operational improvement programmes.
Experience working with clinicians or professional volunteer networks.
Experience using digital workflow, automation, CRM or business intelligence tools such as Power BI, Dynamics CRM, Microsoft Copilot or Power Automate.
Knowledge of postgraduate medical education, healthcare regulation or professional standards.

Responsibilities

Lead the operational delivery of the Portfolio Pathway service across physician specialties, ensuring a responsive, high-quality and efficient service.
Develop and deliver an agreed transformation plan with measurable improvements in performance, efficiency, resilience, management information and stakeholder experience.
Review the end-to-end service and use data and stakeholder insight to identify root causes of delay, inefficiency and service risk.
Improve performance against contractual and regulatory timeframes, service standards and key performance indicators, addressing risks and backlogs within JRCPTB’s control.
Work collaboratively with internal teams and key stakeholders including SACs and the GMC.
Drive the effective use of technology, automation, artificial intelligence and business intelligence to improve workflows, reporting and decision making.
Review and strengthen arrangements for the clinical assessor workforce, including recruitment, capacity, deployment and utilisation.
Provide clear, supportive line management and development for the Portfolio Pathway team.
Build effective relationships with medical leaders, SACs, clinical assessors, the GMC and other stakeholders, producing robust reports, analysis and recommendations for senior audiences.
Support the Federation’s response to the anticipated GMC tender and subsequent transition planning through operational evidence, performance information and service analysis.