Retirement Living Assistant

Riverside-12e5e24d; Wirral; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Competitive pay

Generous pension

Flexible working options

Learning & development support

Benefits package

Job summary

Riverside Retirement Living is seeking a part-time Retirement Living Assistant to join our Wirral-based team. The role involves frontline reception and phone duties, supporting tenancy management, money advice, benefits and wellbeing referrals, while maintaining confidential records.

You will work across multiple local boroughs and contribute to delivering a high-standard housing service. You will engage with residents, partners and colleagues to promote independent living, ensure safeguarding

Qualifications

• Experience in a customer-focused environment.
• Strong communication and interpersonal skills.
• Experience with vulnerable/older people is desirable.
• Proficient in Microsoft Office and IT literacy.

Responsibilities

• Act as first point of contact on phone and reception.
• Deliver a comprehensive housing management service for Retirement Living.
• Maintain records securely and comply with confidentiality.
• Manage tenancy-related activities, money advice, benefits and health referrals.
• Liaise with internal/external partners to promote independent living.
• Support safeguarding policies and ensure health and safety compliance.
• Participate in performance monitoring (voids, arrears) and service delivery.

Skills

Customer service

Communication

Older people care

MS Office

Job description

Job Title: Retirement Living Assistant
Contract Type: Permanent
Salary:£26,227.50 per annum(pro rata)
Working Hours: Part-Time - 30 Hours per week
Working Pattern: 8:30am-2:30 PM Monday-Friday
Location: Wirral , Birkenhead
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as Retirement Living Assistant Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide ‘best practice’. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuringall records and files are maintained and held securely to maintain confidentiality.

You will support residents in retirement living and sheltered housing, schemes, you will be required to work in Liverpool, Knowsley, Halton, St Helens Sefton and Wirral boroughs.

About you

We are looking for someone with (to be taken from essential criteria)

• Experience of working in a customer focussed environment
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Liaise with internal and external agencies.
• Responsible for front line tenancy housing management support including money advice, benefits & health & wellbeing referrals.
• Ensure that the Riverside Health and Safety policy is fully implemented at the scheme, ensuring customers are always aware of the provision of security at the scheme.
• Report repairs and maintenance needs on behalf of the schemes and to assist customers with reporting their own repairs.
• Liaise with contractors including lifts, heating, fire equipment, gardening, etc. to ensure a high service is being delivered.
• Work collaboratively and build relationships of trust and respect with internal & external partners to promote independent living.
• Promote and encourage a high level of customer involvement, consultation and communication. To promote co production and provide the services that the customer wants and what is best for the customer with a strong focus on outcomes.
• Build a relationship with older people living in their schemes, giving customers information on availability and access to services within their local area.
• Have the ability to use appropriate IT systems and maintain professional and timely records.
• Promote safety and protection of vulnerable adults by ensuring all safeguarding issues and concerns are investigated in line with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
• Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
• Ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery.
• Understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organization.
• Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care, and support.
• Any other relevant duties as required by the designated manager.

Additional Information

• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Knowledge, Skills and Experience

Essentia l

• Experience working in a customer-focused environment.
• Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders.
• Experience of working with vulnerable and older people.
• Flexible and responsive attitude.
• To demonstrate IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within this role and complete relevant IT training where required.
• Understanding of safeguarding and confidentiality.
• Good organisational and record-keeping skills.

Desirable

• Formal housing qualification.
• A full, clean driving licence