Portfolio Manager

Mitie; Greater London, Northampton; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Mitie in London is seeking a Portfolio Manager to oversee large energy portfolios, drive data accuracy, and manage relationships with energy suppliers and customers.

You will lead a team of Portfolio Analysts, coordinate estate and site data changes, respond to data requests, and provide timely, actionable reporting to support energy spend management. Flexible hybrid working is available, with occasional travel to customer sites.

Qualifications

• Proven track record in managing large energy portfolios.
• Strong stakeholder management and customer service skills.
• Excellent communication and presentation abilities.
• Analytical, with good problem-solving and project management.
• Advanced Excel, Word, PowerPoint, and Access skills.

Responsabilités

• Lead day-to-day management of strategic customer energy portfolios and oversee Portfolio Analysts.
• Maintain accurate portfolio data across internal systems.
• Resolve customer queries, data requests, and escalations.
• Produce and deliver contractual reports with insights.
• Build customer relationships through calls, meetings, and stakeholder engagement.

Connaissances

Energy portfolio management

Stakeholder management

Customer service

Data analysis

Communication

Project management

Microsoft Excel

Outils

Microsoft Office

Description du poste

Job Overview This role supports the effective management of large energy portfolios, ensuring accurate data, smooth supplier relationships, and excellent customer service. Working within the Portfolio Management team, the successful candidate will manage customer portfolios, handle portfolio queries, oversee reporting and data accuracy, support supplier and meter changes, and provide escalation support. The role requires strong knowledge of energy systems, industry charges, supplier management, reporting, and stakeholder engagement, with a focus on delivering reliable insights and a seamless customer experience.

• Lead the day-to-day management of strategic customer energy portfolios, ensuring service excellence and overseeing a team of Portfolio Analysts.
• Maintain accurate customer portfolio data by coordinating estate, site, meter, and supplier changes across internal systems.
• Manage and resolve customer queries, data requests, and escalations, ensuring timely responses and high levels of customer satisfaction.
• Oversee the production and delivery of contractual reports, providing accurate insights and supporting customers with energy spend management.
• Build strong customer relationships through regular calls, meetings, and stakeholder engagement, coordinating internal teams to deliver effective solutions.

Requirements

• Proven track record of building and maintaining long-term customer relationships through excellent stakeholder management and customer service.
• Strong knowledge of UK energy markets, including transmission and distribution frameworks, renewable energy policies, and industry support mechanisms.
• Excellent communication and presentation skills, with the ability to convey complex technical information clearly to senior stakeholders.
• Highly organised with strong analytical, problem-solving, and project management skills, capable of managing multiple priorities and tight deadlines.
• Advanced Microsoft Office skills (Excel, Word, PowerPoint, and Access) with the ability to apply strategic tools and data analysis to complex business challenges.

The successful candidate will be based in London, Northampton or another Mitie office, but also be expected to attend meetings at customer sites from time to time. Flexible working from home is available 2-3 days per week at management's discretion.