Portfolio Manager

Mears Group; Coulsdon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in housing management is seeking a Housing Management Officer to oversee a portfolio of temporary accommodations. The role includes managing tenancies, ensuring property standards, and providing support to clients. Ideal candidates will have experience in residential lettings and a strong customer service background.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks via Mears Rewards

Family-friendly policies

Company car

Qualifications

• Experience in residential lettings.
• Experience meeting KPI targets.
• Experience working with temporary accommodation.

Responsibilities

• Manage tenancy sustainment and income management.
• Conduct property inspections and ensure compliance with standards.
• Liaise with tenants, landlords, and local authorities.

Skills

Customer Service

IT Skills

Report Writing

Job description

Reporting to the Area Manager, you will manage a temporary accommodation portfolio comprising contracted housing management services through MHM’s registered providers. You will be responsible for tenancy management, tenancy sustainment, income management, welfare benefits advice, ensuring properties are in good condition, and health and safety risks are identified and corrected. This role is mobile-based, covering one primary location.

You'll be responsible for the following:

1. All face-to-face interactions with tenants, landlords, and local authorities, including regular property visits and ensuring all parties adhere to their contractual agreements.
2. Carrying out viewings, signing up new tenants, explaining tenancy terms & conditions, assisting with housing benefit applications, and showing tenants how to use property equipment.
3. Conducting property checkouts, compiling specifications for re-let, and ensuring properties meet contractual & legal standards prior to re-letting.
4. Liaising with the Income Collection team to maximize rental income, signposting tenants to welfare and benefits services, and issuing warnings or notices for nonpayment.
5. Identifying repairs needed to meet contractual standards and deciding on repair responsibilities.
6. Managing tenancy breaches (e.g., noise nuisance) and anti-social behaviour, including gathering evidence, reporting, serving statutory notices, and attending court or evictions when necessary.
7. Identifying clients requiring additional support, arranging support, and liaising with support providers and statutory agencies to help clients maintain their tenancies.
8. Collecting data during property visits and updating IT systems for accuracy and currency.
9. Performing regular property inspections.

Role Criteria: experience and qualifications

• Experience in residential lettings
• Experience meeting KPI targets
• Experience delivering high-quality customer service
• Experience working with temporary accommodation
• Experience in housing management within public and private sectors
• Clean full driving licence
• Strong IT skills (Word, Excel, online systems)
• Understanding of The Housing Health & Safety Rating System (HHSRS)
• Ability to write and present reports

Note: All roles require entitlement to work in the UK. Mears does not offer visa sponsorship.

Benefits we offer

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave
• Staff perks via Mears Rewards
• Family-friendly policies
• Company car

Apply below or contact Lauren Bellini for further discussion. We support applicants throughout the process and are committed to diversity and inclusion. We are a Disability Confident employer, support the Armed Forces Covenant, and promote social mobility through optional background sharing during application.

About Us

We are the people behind the smile! At Mears, we aim to make a positive difference by improving homes, communities, and lives. Our values are Customers, Innovation, Teamwork, Responsibility.