Porters

University Hospitals Sussex NHS Foundation Trust; Haywards Heath; On-site; GBP 24,000; Full time

Job summary

Join a dedicated team at a leading NHS Trust as a Porter, where you'll provide essential services to patients and staff. In this role, you will ensure the safe and efficient movement of patients and equipment, contributing to the overall patient experience. The Trust values diversity and offers a supportive environment for growth and development, making it an ideal place for those looking to make a difference in healthcare. If you're reliable, flexible, and possess strong interpersonal skills, this is an exciting opportunity to become part of a community focused on putting patients first.

Benefits

Flexible Working Options

Wellbeing Programme

Buddy System for New Employees

Diversity Networks

Qualifications

• Experience in customer service and healthcare settings is essential.
• Willingness to undertake necessary training for the role.

Responsibilities

• Provide efficient porter service to patients, staff, and visitors.
• Maintain clean equipment and ensure safety protocols are followed.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Flexibility

Education

Health & Safety Training

Customer Service Training

Job description

View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today.

Main area: Portering

Grade: NHS AfC: Band 2

Contract: Permanent: Full Time and Bank Available Hours

Hours: 37.5 hours per week (Full Time and Bank Shifts available)

Job ref: 279-6832130-FEB25

Employer: University Hospitals Sussex NHS Foundation Trust

Employer type: NHS

Site: Princess Royal Hospital

Town: Haywards Heath

Salary: £23,615 per annum pro rata

Salary period: Yearly

Closing: 17/02/2025 23:59

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

An exciting opportunity has arisen to join a highly motivated, dedicated team of Porters at the Princess Royal Hospital, Haywards Heath.

The successful candidate will provide a high quality, prompt and efficient Porter service to patients, staff and visitors in an efficient and safe manner. They will be required to maintain clean and safe equipment, be responsive to service needs as they arise and undertake necessary duties to ensure maintenance of an efficient Porter Service in both patient and non-patient environments. You may be required to carry out some driving duties, if you have a full driving license but this is not essential.

Successful candidates will be reliable, flexible, and good team players who possess good interpersonal and communication skills. Each will have a proven track record of delivering a high quality Porter service and be able to exhibit courtesy and efficiency to patients, visitors and users at all times.

Main duties of the job

To provide a high quality, prompt and efficient Porter service to patients, staff and visitors and to undertake the movement of patients, equipment, documentation, food etc. in an efficient and safe manner.

Maintain clean and safe equipment and environment in accordance with the Porter SLA (Service Level Agreement), be responsive to service needs as they arise and constantly seek to improve the productivity and quality of the service. Undertake necessary duties to ensure maintenance of an efficient Porter Service in both patient and non-patient environments.

Ensure personal conduct is of the highest standard at all times while on the hospital premises, exhibiting courtesy and efficiency to patients, visitors and users of the service at all times.

All work must be undertaken in line with health, safety, security and Trust policies and procedures including infection control. When required, you may need to assist with the emergency and evacuation procedures e.g. major incidents/alerts systems, bomb alerts and fire procedures in accordance with Trust policy.

Detailed job description and main responsibilities

Main Duties and Responsibilities

• The conveyance of patients by wheelchair, trolley, stretcher, bed, or any other means necessary, including some escort duties in a safe and appropriate manner.
• The collection and delivery of furniture, air and foam mattresses, linen, medical records, patient notes, x-rays, pharmacy boxes, specimens, blood products, post, clinical and non-clinical waste, medical equipment and supplies, food, and any other items, using appropriate methods of work as directed.
• The identification and movement of medical gases as necessary including the maintenance of medical gas banks ensuring adherence to strict regulations governing the handling of medical gases.
• Collection and delivery of deceased patients to the mortuary in a dignified manner using appropriate means of transport.
• Providing a certificate of competence has been obtained from the Trust, use the designated biometric blood tracking system ensuring the blood products are transported in the correct manner e.g., use of cool box for 2 units or more.

Please see job description & person specs for full details.

Person specification

Previous Experience

• Previous experience of working in a customer service field
• Working in a Hospital/Care Home/Healthcare Environment

Skills/ Knowledge

• Must possess good interpersonal skills and be able to demonstrate an ability to communicate at all levels.
• Must be confident in giving advice to service users and able to deal calmly and effectively with complaints
• Evidence of having undertaken own development to improve understanding of equalities issues
• Knowledge of portering services and how this impacts on patient care and services delivered within the hospital

Qualification & Training

• Willingness to undertake and complete training necessary for role
• Health & Safety Training
• Customer Service Training

Equality, Diversity and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role)

Important information for applicants

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified.

UHSussex reserves the right to close the role early if we receive a high volume of applications.

Further Information

For help with the application process for Nursing vacancies, please email [e-mail].

For help with the application process for Non-Nursing vacancies, please email [e-mail].

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.