Porter

OCS; Brighton; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Sussex Estates and Facilities LLP (SEF) in partnership with OCS Group UK is recruiting an Academic Porter/Janitor for the University of Sussex campus in Brighton. The role focuses on portering and janitorial tasks within the Student Centre, plus reception support during events.

Responsibilities include delivering high-quality service, reporting maintenance and safety issues, handling deliveries and furniture movement, and maintaining security protocols.

Qualifications

• Right to Work in the UK and willingness to undertake a DBS check.
• Strong communication skills to interact with students, staff and visitors.
• Customer-focused attitude with proactive problem solving.
• Team player who supports colleagues and contributes to meetings with solutions.
• Basic IT skills and familiarity with Microsoft Office for reporting and work orders.

Responsibilities

• Provide portering and janitorial services in the Student Centre.
• Deliver excellent customer service to students, staff and visitors, including reception duties.
• Report maintenance and safety issues and assist with inspections.
• Handle deliveries and movement of furniture/equipment for events.
• Maintain security and safety, including unlocking premises and assisting with fire alarms.

Skills

Right to Work in UK

DBS willing

Communication skills

Customer-focused

Teamwork

IT skills

Job description

About The Role

Days of Working: This position will be based at The University of Sussex, Brighton, working a 3 on 3 off pattern between the hours of 20:25 and 08:30.

Sussex Estates and Facilities (SEF) are recruiting for an Academic Porter/ Janitor at the newly completed Student Centre. You will provide exceptional, high quality customer services to students, staff and visitors, while also supporting with day-to-day facilities services, primarily portering and janitorial.

As part of your role, your key responsibilities will include, but are not limited to:

• Provide portering and janitorial services within the Student Centre, ensuring cleanliness and functionality of all areas.
• Deliver high-quality customer service to students, staff, and visitors, including reception duties and assistance during events.
• Report and relay maintenance and health & safety issues, including emergency requests and inspections.
• Handle deliveries and furniture/equipment movement, including creation/dismantling of setups for events.
• Maintain security and safety protocols, including unlocking/locking premises, assisting with fire alarms, and supporting distressed students.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and willingness to undertake a DBS.
• Strong communication skills (spoken and written) to provide accurate and informative interactions.
• Customer-focused approach, understanding underlying issues and taking proactive action to resolve them.
• Team collaboration and positive attitude, actively supporting colleagues and contributing to meetings with solutions.
• Problem-solving and initiative, using knowledge and experience to act beyond normal expectations when required.
• Basic IT skills, including computer literacy and familiarity with Microsoft Office for reporting and work order management.

About The Company

This recruitment campaign is being managed by OCS Group UK on behalf of Sussex Estates and Facilities LLP (SEF) - which is a partnership formed between OCS and the University of Sussex. SEF is the direct employer for this role and is responsible for delivering facilities management services across the University of Sussex estate.

Our shared mission is to enhance the University campus by ensuring it operates smoothly and efficiently, aligning with the University's values and commitment to sustainability. Together, we are dedicated to making the campus a better place for students, staff, and the broader community. The partnership is built on the core values of Trust, Respect, Unity, and Empowerment, guiding how we work and deliver services.

Please note: The employing organisation for this role will be Sussex Estates and Facilities LLP.

Pre-Employment Assessment

As part of our recruitment process, candidates will be asked to complete a short English assessment. This is to ensure that the essential skills required for the role can be demonstrated. The assessment is designed to reflect the practical requirements of the position and is applied consistently to all applicants.

If you require any reasonable adjustments to complete the assessment, please let us know in advance. We are committed to making the process accessible and will work with you to provide appropriate support or alternative arrangements where needed.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.