Port Service Operative

Stena Line; Birkenhead; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Concessionary travel on Irish Sea/Nord

75% discount on UK Rail travel

Company pension & life assurance

Discounts on gym memberships, digital,

Wellbeing cash plan

Enhanced maternity and paternity pay

Cycle-to-work scheme

Employee Assistance Programme

Ongoing training, coaching, and career

Paid overtime subject to operational

Job summary

Stena Line in Birkenhead is seeking a Port Service Operative to support safe, efficient port operations for freight and passenger services. You will operate a Tugmaster, marshal vehicles, and assist with mooring and loading/unloading while maintaining high safety standards.

This permanent role requires hands-on work, teamwork, and a commitment to following procedures. A full, clean driving licence and experience with large vehicles are valued assets for this hands-on position.

Qualifications

• Experience operating large vehicles such as HGVs or Tugmasters is essential.
• Strong focus on safety and following structured procedures.
• Good communication and teamwork to support port operations.
• Customer service mindset and ability to coordinate with crews and vehicles.

Responsibilities

• Safely operate a Tugmaster to transfer trailers on and off vessels.
• Assist with mooring and vessel loading/unloading procedures.
• Marshal freight and passenger vehicles for embarkation and disembarkation.
• Maintain cleanliness and safety across port areas.
• Follow structured operational procedures and safety protocols.
• Adapt to training on new equipment and systems.
• Collaborate with colleagues to ensure smooth port operations.

Skills

Large vehicle operation

Safety compliance

Teamwork and communication

Customer service mindset

Job description

Introduction

At Stena Line, our Port Operations Team in Birkenhead plays a vital role in keeping Europe connected through safe, efficient, and reliable freight and passenger services. This is a hands-on operational role where your skills behind the wheel and your teamwork mindset will make a real impact.

Job Title: Port Service Operative

Salary: £35,810.09

Contract Type: Permanent

Some Of Your Key Responsibilities

• Safely operate a Tugmaster to transfer trailers on and off vessels.


• Assist with mooring and vessel loading/unloading procedures.


• Marshal freight and passenger vehicles for embarkation and disembarkation.


• Maintain cleanliness and safety across port areas.


• Follow structured operational procedures and safety protocols.


• Adapt to training on new equipment and systems.


• Collaborate with colleagues to ensure smooth port operations.

Who You Are

You're a safety-first professional with experience operating large vehicles like HGVs, Tugmasters, or agricultural machinery. You enjoy hands-on work, are quick to adapt, and bring a strong team spirit to every shift. Your communication skills and customer-focused mindset make you a great fit for our port operations team.

At Stena Line your personality matters as much as how good you are at what you do. Regardless of your role, our behaviours welcoming, caring and reliable guides you in your everyday work and the challenges you face.

Qualifications

• Experience operating large vehicles (HGVs, Tugmasters, or similar).


• Previous work in port operations or logistics is a plus.


• Full, clean driving licence.


• Communication and customer service skills.


• Commitment to safety and following structured procedures.

Benefits.

• Concessionary travel on Irish Sea/North Sea routes


• 75% discount on UK Rail travel


• Company pension & life assurance


• Discounts on gym memberships, digital fitness, and equipment


• Wellbeing cash plan (dental, eye tests, health screening, etc.)


• Enhanced maternity and paternity pay


• Cycle-to-work scheme


• Employee Assistance Programme


• Ongoing training, coaching, and career development


• Opportunities for paid overtime subject to operational demands

Information About The Recruitment Process

In order to ensure fair and unbiased selection, we do not request a personal letter. Instead, we request your CV and responses to our selection questions.

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 8,750 employees in our Stena Line family across Scandinavia, around the UK, the North Sea and, the Baltics, all actively support the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.