Customer Service and Check-in Agent - Part Time

Stena Line; Belfast City District; Hybrid; GBP 15,000 - 29,000; Part time

Benefits offered by this job

Concessionary travel on Irish Sea/Nord

Rail travel discount

Pension and life assurance

Gym and wellbeing discounts

Enhanced parental leave

Employee Assistance Programme

Ongoing training and development

Job summary

Stena Line in Belfast Port is seeking a part-time Customer Service and Check-in Agent to join our Ports & Terminals team. The role operates on a 4 days on, 12 days off roster and is based at Belfast Port.

You will deliver welcoming, caring, and reliable service to passengers and freight customers, with a focus on safety and smooth journeys. Applications are via our online system.

Qualifications

• Experience in customer service, travel, logistics, hospitality, or similar service environment.
• Excellent English communication, both spoken and written.
• Ability to work flexible shift patterns.
• Experience using digital systems and technology.
• Full driving licence if required.

Responsibilities

• Deliver excellent customer service in line with Welcoming, Caring and Reliable behaviours.
• Handle check-in and boarding processes for passengers, travel vehicles, and freight customers.
• Assist customers with bookings, travel information, re-bookings, and timetable changes.
• Support customers using self-service technology and equipment.
• Carry out ID checks and dangerous goods checks per procedures.
• Respond to customer enquiries in person and via digital channels.
• Contribute to a strong safety culture by prioritising safety and reporting risks.

Skills

Customer service experience

English communication

Flexible shifts

Digital systems experience

Teamwork

Education

High school diploma

Job description

Customer Service and Check-in Agent - Part Time

Contract – Permanent Part-Time

Salary – £29,455 per annum (full-time equivalent). Actual salary £14,734.51 per annum, pro rata, based on 21 hours per week.

Shift Pattern – 4 days on, 12 days off rotation

Are you someone who thrives on helping people, enjoys a fast-paced environment, and takes pride in delivering exceptional customer experiences? As a Customer Service and Check-in Agent, you are often the first Stena Line colleague our guests meet, playing a vital role in creating a welcoming, caring, and reliable experience from the moment they arrive at our port.

No two days are the same in this role. From assisting passengers and freight customers to managing check-in and boarding activities, you'll be at the heart of our operation, ensuring journeys start safely, smoothly, and with a smile.

This is a fantastic opportunity for someone who enjoys working with people, solving problems, and contributing to an operation that connects people, places, and societies every day. The role offers a unique 4 days on, 12 days off working pattern, providing an excellent work-life balance while remaining an integral part of the Belfast Ports & Terminals team.

Some of your key responsibilities

• Deliver excellent customer service in line with Stena Line's Welcoming, Caring and Reliable behaviours.
• Handle check-in and boarding processes for passengers, travel vehicles, and freight customers.
• Assist customers with bookings, travel information, re-bookings, and timetable changes where required.
• Support customers using self-service technology and technical equipment.
• Carry out ID checks and dangerous goods checks in accordance with procedures.
• Respond to customer enquiries both in person and through digital communication channels.
• Contribute to a strong safety culture by prioritising safety in all activities and reporting potential risks or near misses.

What you will experience

You'll be joining a team that takes pride in delivering a safe, efficient and friendly port experience. Working closely with colleagues across Ports & Terminals, Freight, Travel, Onboard Sales & Services and other support functions, you'll play an important role in ensuring our customers receive great service every step of the way.

This is a highly collaborative environment where teamwork, communication and supporting one another are part of everyday life. You'll have opportunities to develop your skills, work with a variety of customers, learn new systems and technologies, and contribute to continuous improvements across the operation.

As a Stena Line employee, you'll enjoy a competitive benefits package which includes:

• Concessionary travel on Irish Sea and North Sea routes
• 75% discount on UK rail travel
• Company pension and life assurance
• Gym and wellbeing discounts
• Enhanced parental leave
• Employee Assistance Programme
• Ongoing training and development

Who you are

At Stena Line, your personality matters as much as how good you are at what you do. Regardless of your role, our behaviours of Welcoming, Caring and Reliable guide you in your everyday work and the challenges you face.

You are someone who enjoys interacting with people and creating positive experiences for customers. You remain calm under pressure, can adapt when priorities change, and are comfortable making decisions in a busy operational environment. You take ownership of your work, pay attention to detail, and understand the importance of safety and teamwork.

Most importantly, you enjoy being part of a team that works together to deliver a great experience for every customer.

Qualifications

• Good communication skills in English, both spoken and written.
• Ability to communicate in the local language where required.
• Experience using digital systems and technology in a working environment.
• Experience within customer service, travel, logistics, retail, hospitality, or a similar service-focused environment.
• Ability to work flexible shift patterns.
• High school diploma or secondary vocational education.
• Full driving licence for passenger vehicles (where operationally required).

Interested?

This is an internal permanent part-time position (21 hours per week) based in Belfast Port within our Ports & Terminals department. The role operates on a 4 days on, 12 days off roster pattern.

To ensure the secure and structured processing of your personal data, we only accept applications submitted through our online recruitment system.

If you have any questions about the role or recruitment process, please contact Kathryn Gallagher, Talent Acquisition Partner, at [e-mail].

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network, transporting both passengers and freight. With over 8,750 employees across Scandinavia, the UK, the North Sea region and the Baltics, we are committed to connecting people, places and societies.

Our purpose is to be a trusted link between people, places and societies. We ensure people and goods arrive where they need to be, enabling business to thrive and communities to grow.

We are committed to maintaining and developing a sustainable working environment free from harassment and discrimination, providing equal opportunities for everyone. We embrace equality, diversity and inclusion and welcome applications from all backgrounds

Location: United Kingdom/Ireland,Belfast

Last day of application: September, 28, 2026

Our sustainability strategy

Our commitment to sustainability is centred around five focus areas linked to the UN Global Goals which are directly related to our business.

Here at Stena Line, we are all part of the same crew. We might not work on the same ship or even at sea, but we are all still family

Did you know that only 2 % of all people working within shipping are women? At the same time studies show that gender equal companies make more money, is better at keeping talent and show more innovation and creativity.