Port Operations & Logistics Hub Coordinator

Vertomcory; Basildon; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Vertomcory in Basildon, England, is seeking a Hub Operator to coordinate and manage port agents and suppliers across designated regions. You will ensure port calls are set up correctly, communicate with customers and agents, and monitor performance against KPIs.

The role requires shipping industry knowledge, strong IT and communication skills, and flexibility to work outside normal hours as needed. Basildon location and right-to-work in the UK apply.

Qualifications

• GCSE Maths and English, or equivalent, required.
• Institute of Chartered Shipbrokers (ICS) qualification or a relevant maritime qualification preferred.
• Strong written and verbal communication skills are essential.
• IT literacy including MS Word, Excel and Outlook is important for record-keeping.

Responsibilities

• Coordinate and administer local port agents and suppliers within designated regions to ensure accurate and efficient port calls.
• Act as main point of contact for customers, agents and suppliers with clear and timely communication.
• Monitor port calls and adapt to changing port situations following customer instructions.
• Ensure records and documentation are complete and maintained in line with procedures.
• Maintain port cost information and related templates, EDAs and FDAs.
• Support cost reconciliation with the Hub Accounts Team and ensure timely settlement of outstanding balances.
• Conduct monthly surveillance checks and audits of local port agents, maintaining records and KPI reports.
• Assist with operational statistics, reporting and analysis, and identify efficiency improvements.

Skills

Clear communication

Team player

Customer service

IT literacy

Education

GCSE Maths & English

ICS or maritime qualification

Tools

MS Word

Excel

Outlook

Job description

Vertomcory in Basildon, England, is seeking a Hub Operator to coordinate and manage port agents and suppliers across designated regions. You will ensure port calls are set up correctly, communicate with customers and agents, and monitor performance against KPIs.

The role requires shipping industry knowledge, strong IT and communication skills, and flexibility to work outside normal hours as needed. Basildon location and right-to-work in the UK apply.