Snr Agency Operator (Port Agent) - Kent

Navis Consulting; Dartford; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

On-call allowance

Car allowance

Great benefits

Job summary

Navis Consulting in Kent seeks a Senior Agency Operator (Port Agent) for a permanent hybrid role based in Dartford or Sheerness. You will own port appointments from enquiry to FDA stage and coordinate vendors and vessel services.

The role requires knowledge of Port Operations, Shipping or Port Agency, and a calm, customer-facing approach; full UK driving license is essential. On-call duties and a competitive package are offered.

Qualifications

• Good knowledge of Port Operations, Shipping or Port Agency.
• Experience in logistics or travel sectors with transferable skills is welcomed.
• Ability to work calmly under pressure and be customer facing.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Full UK Driving Licence.

Responsibilities

• Provide full coordination and ownership of port appointments from enquiry to FDA for all port agency and husbandry calls.
• Coordinate vendors and suppliers ahead of vessel arrival to minimise idle time.
• Receive schedules/ETAs and liaise with authorities and service providers to protect principals' interests.
• Prepare PDAs and request pre-funding as required.
• Manage pre-arrival documentation between vessel, port/terminal and authorities.
• Book port services for berthing/sailing (Pilots, Towage, Lines).
• Arrange vessel surveys and inspections as required.
• Manage customs clearances as required.
• Board vessels on arrival/departure and as needed.

Skills

Port operations

Shipping

Port agency

Microsoft Office

Customer service

On-call rostered

Driving license

Tools

Outlook

Excel

Word

Job description

Senior Agency Operator (Port Agent) - Permanent - Kent - Competitive package

This is an excellent opportunity to join a reputable shipping agency based in Kent. Based in either Dartford or Sheerness office (Hybrid). The South East UK team covers the Thames, the Medway, Sheerness, Dover and Felixstowe but also extends up to East Anglia.

Responsibilities

• Provide full coordination and ownership of appointments at ports within the jurisdiction of the office, from the enquiry and nomination stage through the port call and to FDA stage for all types of port agency and husbandry calls.
• Coordinate all vendors and suppliers well in advance of vessel arrival to ensure a smooth flow of all services with the aim to minimise vessel idle time in port.
• Receive advance schedules and ETAs and work with port authorities, terminal and port services providers pro-actively to look after Principals best interests for berthing and working prospects
• Prepare PDAs, request pre-funding as required
• Manage the pre-arrival documentation process between vessel, port/terminal and government authorities
• Book port services for vessel berthing and sailing (arranging Pilots, Towage, Lines etc)
• Arrange vessel surveys and inspections as required
• Manage Customs clearances as required
• Boarding of vessels on arrival and/or departure, and as otherwise required

Experience Required

• Good working knowledge of Port Operations, Shipping and/or Port Agency(Preferred)
• Willing to consider candidates with experience in logistics or the travel sector, such as working at airports, with airlines etc with transferable skills.
• Ability to work calmly and with a positive attitude under pressure
• Competent user of the Microsoft Office suite including Outlook, Excel and Word
• Experience of working in a customer facing role in the shipping / maritime industry
• Experience working in a corporate / office environment, preferably with experience being rostered on-call with a duty phone
• Full UK Driving License

You must have the right to work in the UK to be considered. You will receive a good base salary, on call allowance, car allowance & great benefits.