Port Operations Coordinator FTC 6 Months

Dfds A/S; Newcastle upon Tyne; Hybrid; GBP 12,398,000 - 20,664,000; Full time

Benefits offered by this job

Life assurance cover

Contributory pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Employee assistance programme

Retail discounts

Mental wellbeing support

Job summary

DFDS serves communities across Europe and beyond, seeking a Passenger Services Assistant to ensure smooth departures and arrivals. You will work with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers while ensuring regulatory compliance.

This 0-hour contract for 6 months requires availability 5 days out of 7, between 08:00-17:00, with duties including check-in, inquiries handling, and liaison with authorities to maintain efficient

Qualifications

• Experience in resolving customer issues
• Strong communication skills and ability to explain processes clearly
• Proficiency with MS Word, Excel and PowerPoint

Responsibilities

• Assist with passenger departure and arrival procedures to ensure smooth operations
• Manage passenger check-in and provide friendly, efficient service
• Respond to passenger inquiries and resolve issues professionally and promptly
• Liaise with Port of Tyne, UK Border Force, and Special Branch to maintain compliance
• Meet targets related to speed, service quality, efficiency and sales

Skills

Customer service

Communication

MS Word

Excel

PowerPoint

Tools

MS Office

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Port Operations Coordinator.

Be part of the movement - and play your part.

About the role

As a Passenger Services Assistant, you will play a key role in ensuring the smooth and efficient handling of all passenger operations, providing excellent customer service throughout the departure and arrival process. You will work closely with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers, while maintaining compliance with company and regulatory standards. You will be required to work any 5 from 7, between 08:00-17:00.

Please note this role is a 0 hour contract for 6 months.

You will be responsible for

• Assisting with all aspects of passenger departure and arrival procedures to ensure smooth daily operations.
• Managing the passenger check-in process, providing a friendly and efficient service to all customers.
• Responding to passenger enquiries and offering support to resolve any issues promptly and professionally.
• Liaising with third-party stakeholders such as the Port of Tyne, UK Border Force, and Special Branch to maintain compliance and operational efficiency.
• Meeting performance targets related to speed, service quality, efficiency, and sales while keeping up to date with industry developments and procedures.

About you

You will be a confident, self-motivated professional with a positive attitude and a passion for delivering excellent customer service. With proven experience in resolving customer issues, you bring strong communication skills and the ability to explain processes and procedures clearly and patiently. You thrive in a fast-paced environment, balancing multiple tasks while maintaining professionalism and attention to detail. Proficiency in MS Word, Excel, PowerPoint, and other relevant software will support you in performing your role efficiently.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We

will also offer training courses that can support you in your role, if needed.

We look forward to hearing from you.