Port Operations Coordinator

Ocean Network Express; Southampton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Group Pension Plan (up to 10% of basic

25 days holiday

Death in Service (x8 salary)

Employee Assistance Programme

Travel season ticket loan (interest‑f:

Annual health check

Eye test and glasses contribution

Online employee discount platform

Job summary

Ocean Network Express (ONE) is seeking a proactive and detail-oriented Port Operations Coordinator for the Southampton site. You will support daily port activities, work with terminals and customs authorities, manage documentation and cost controls, and collaborate with regional teams to ensure smooth vessel operations.

The role requires 3–5 years of port operations experience, strong IT literacy with MS Office and Google Workspace, and excellent communication skills to coordinate with multiple

Qualifications

• 3–5 years of relevant experience within container shipping, port operations or a similar operational environment.
• Good understanding of port and terminal operations and shipping documentation.
• Knowledge of IMDG regulations, port costs and operational processes.

Responsibilities

• Coordinate daily port and terminal activities with internal teams and external partners.
• Investigate and resolve port-related issues including customs queries and delays.
• Prepare vessel loading lists including break-bulk cargo to minimise disruptions.
• Maintain relationships with terminals, vendors and internal teams for clear communication.
• Coordinate with RPC and offshore teams to sustain efficiency and resolve queries.
• Maintain accurate operational records in internal systems and port platforms.
• Support administration of local contracts and monitor costs against revenues.
• Liaise on customs documentation, dangerous goods and reefer manifests as needed.
• Coordinate feeder transport where applicable and manage schedule changes and rerouting.
• Record feeder costs and operational data in relevant systems, including EDI.
• Assist with terminal contracts, alliance meetings, surveys and service recoveries.

Skills

Port operations

Stakeholder management

Problem solving

Attention to detail

Communication skills

Proactive approach

Flexible hours

Customer focus

Tools

Microsoft Office

Google Workspace

Operational systems

Job description

Port Operations Coordinator

Location: Southampton

Job Type: Full-Time, Permanent

We are looking for a proactive and detail-oriented Port Operations Coordinator to join our Operations team in Southampton. In this role, you will play an important part in ensuring the smooth and efficient running of our port operations, working closely with terminals, vendors, customs authorities and internal teams to maintain a high standard of operational service. You will be responsible for coordinating day-to-day port activities, resolving operational challenges, maintaining accurate records and supporting the effective management of operational costs.

Key Responsibilities

• Port Operations Coordination: Coordinate daily port and terminal activities, working closely with internal teams, terminals, customs authorities and external partners to ensure efficient operations.

• Operational Problem-Solving: Investigate and resolve port-related issues, including customs queries, cargo handling challenges and potential shipment delays.

• Shipment & Cargo Management: Support the accurate preparation of vessel loading lists, including exceptional and break-bulk cargo, helping to minimise booking disruptions and cargo rollovers.

• Stakeholder Communication: Build and maintain effective relationships with terminals, vendors, Customer Service teams and other stakeholders, ensuring clear and timely communication.

• Regional & Offshore Coordination: Work closely with Regional Port Operations and Container Management (RPC) and offshore support teams to coordinate activities, maintain operational efficiency and resolve queries.

• Systems & Data Management: Maintain accurate operational records using internal systems, port platforms and control spreadsheets, ensuring data accuracy and timely resolution of queries.

• Contract & Cost Management: Support the administration of local vendor and terminal contracts, monitor operational costs against revenues and assist with invoice amendments.

• Customs & Compliance: Liaise with relevant teams on customs documentation, dangerous goods and reefer manifest requirements.

• Feeder Operations: Where applicable, coordinate feeder transport arrangements, manage special cargo requirements and communicate schedule changes, vessel amendments and rerouting information.

• Feeder Cost Management: Ensure feeder transportation costs and operational information are accurately recorded within relevant systems, including EDI.

• Operational Support: Assist with terminal contract activities, alliance meetings, surveys, empty container movements and service recovery matters.

To be successful in this role, you will ideally have:

• 3–5 years of relevant experience within container shipping, port operations or a similar operational environment preferred.

• A good understanding of port and terminal operations, including customs procedures and shipping documentation preferred.

• Knowledge of IMDG (Dangerous Goods) regulations, terminal cost structures and operational processes.

• Experience in contract administration or operational cost monitoring.

• Strong IT skills, including proficiency in Microsoft Office, Google Workspace and operational systems.

• Excellent communication and stakeholder management skills, with the ability to build effective working relationships.

• Strong attention to detail, organisational skills and the ability to manage competing priorities.

• A proactive approach to problem-solving, with the ability to work effectively under pressure.

• A customer-focused mindset and the ability to collaborate with colleagues across different departments and locations.

• Flexibility to adapt working hours when required to meet operational demands and business needs.

Why Join ONE?

• Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.

• 25 days holiday excluding bank holidays

• Death in Service Benefit (x8 annual salary)

• Employee Assistance Programme

• Interest free annual travel season ticket loan

• Annual Medical Health check

• Annual eye test and contribution towards glasses

• Online employee discount platform

The closing date for this role is 24th November 2026. Please note you must have the right to work in the UK.