Porsche Parts Advisor

Sytner Group; Ellesmere Port; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Maternity, Paternity & Adoption Pay

Career development

Long service recognition every 5 years

Discounted car schemes

High street discounts

Gym membership discounts

Cycle to work scheme

Volunteer/community day

Job summary

Sytner Group’s Porsche Centre Chester is seeking a motivated Parts Advisor to join the team. You will help customers identify, search for and source parts, while maintaining an efficient stock room and supporting colleagues.

The role involves friendly customer service, face-to-face and phone interactions, and a flexible pattern including weekends to keep service levels high.

Qualifications

• Experience in a motor vehicle retail role preferred.
• Excellent communication and customer-facing skills.
• Strong organisational abilities and attention to detail.
• Good IT literacy and use of parts lookup systems.

Responsibilities

• Maintain and manage the parts stock room and stock levels.
• Assist customers with parts identification, searching and sourcing.
• Receive and process parts orders and handle sales.
• Provide high levels of service face-to-face and over the phone.

Skills

Customer service

IT literacy

Communication

Organisation

Job description

About The Role

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Porsche Centre Chester.

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on...

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Porsche Centre Chester

Longlooms Rd, Cheshire Oaks, Ellesmere Port, United Kingdom, CH65 9LF