Technical Advisor

Pertemps Thames Water; Hayes End; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave 24 days (+27 bank hols)

Pension scheme (AON)

Health and wellbeing benefits

Cycle to work

Life assurance

Job summary

Pertemps Thames Water is seeking a Trade Effluent Technical Advisor to join a 36-hour week role at Crossness SE2 9AQ. You will manage temporary case assessments, prepare legal documents and reports, and advise customers and retailers via multiple channels.

The position offers a competitive salary and benefits, with a strong focus on service excellence. The role requires strong communication, IT skills, and ability to work within a team, with knowledge of Thames Water systems and a driving

Qualifications

• Confident communicators with strong organisational and administrative skills.
• IT literate and proficient in MS Office.
• Experience in customer-facing roles with excellent service.
• Water industry experience would be beneficial.
• Knowledge of Thames Water systems (TERMIS, Salesforce, SAP supply chain) desirable.
• UK driving licence and car access for travel to site would help.

Responsibilities

• Complete and manage temporary case assessments.
• Prepare legal documentation and monthly internal reports.
• Advise customers and retailers with queries.
• Build relationships with retailers and customers to ensure excellent service.
• Support the trade effluent team with documentation and PPE requirements.
• Interact with Wholesale Market Services, Asset Planning and Operational Process Scientists.

Skills

Communication

Organisational skills

Administrative skills

IT literate

MS Office

Customer service

Team working

Water industry experience

UK driving licence (desirable)

Tools

TERMIS

Salesforce

SAP supply chain

Job description

This full-time Technical Advisor position in London sits with Pertemps Thames Water, supporting work that protects the environment, customers and assets.

The successful candidate will manage Trade Effluent applications, raise charges and consent fees, and complete temporary case assessments.

Duties also include preparing legal documentation and monthly internal reports, alongside advising retailers and customers on enquiries by phone, letter and other channels.

Building strong relationships with both groups is central to delivering excellent service.

Applicants should be confident communicators with strong organisational and administrative skills, able to handle varied caseloads accurately.

A competitive salary of up to £30,160 per annum is offered, depending on skills and experience.

Step into a role that genuinely matters.

You’ll join a highly engaged, professional team at the heart of protecting our environment, our customers and our assets.

If you’re enthusiastic, love variety and thrive in a team that gets things done, this is your chance to shine.

You’ll handle Trade Effluent applications, raise charges and consent fees, and be the friendly, confident voice supporting customers through calls, letters and enquiries.

What you’ll be doing as a Trade Effluent Technical Advisor

• Completing and managing temporary case assessments.
• Preparation of legal documentation and monthly internal reports.
• Advising customers and retailers with queries.
• The role requires building relationships with retailers and customers alike to ensure excellent customer service.
• Supporting the trade effluent team members with documentation and PPE requirements.
• Interactions with other departments include Wholesale Market Services, Asset Planning and Operational Process Scientists.

Base location: Crossness Sewage Treatment Works, SE2 9AQ.

Working hours: 36 hours per week, Monday to Friday, 9am-5pm.

What you should bring to the role

• Ability to work within a team environment is essential.
• Ability to work to timescales and targets.
• IT literate and fully adept in using MS Office programs.
• A high level of attention to detail, a logical and analytical mind.
• The ability to evaluate, interpret and effectively communicate written data and information from diverse sources.
• Experience in customer-facing roles and providing excellent customer service.
• Excellent communication, relationship building and negotiating skills for liaising with external parties and across different levels of stakeholders both within and outside of the business.
• Additional skills and experiences would be beneficial: Water Industry Experience.
• Knowledge of Thames Water systems, e.g. TERMIS, Salesforce, SAP supply chain, is desirable.
• Financial experience in revenue generation.
• Regulatory Experience.
• Ideally, have a valid UK driver’s licence and access to a car for travel to work because the site is in a remote location.

What’s in it for you?

• Competitive salary up to £30,160 per annum depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets.

We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities.

Come and join the Thames Water family.

Why choose us?

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.

If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here tohelp and support.

When a crisis happens, we all rally around to support our customers.

As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It’s also a great opportunity to learn more about our business and meet colleagues.