Policy Technician

Howden; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden is a global insurance group seeking an Insurance Policy Administrator to provide administrative and technical support to the CTIS team. You will draft, issue and maintain policy documentation, discuss with insurers and clients, and ensure accurate records and compliance with internal standards.

You will ensure policy templates are maintained and assist in applying policy wordings under senior guidance, with attention to detail and strong organisational skills.

Qualifications

• Experience drafting, processing or administering insurance policy documentation.
• Excellent written communication with professional policy documents.
• Strong attention to detail and document checking skills.
• Experience in policy issuance, renewals or technical documentation.
• Organisational skills and ability to prioritise tasks.
• Understanding of FCA requirements and insurance regulatory standards.
• Cert CII (or working towards) desirable.

Responsibilities

• Draft, prepare and maintain insurance policy documentation, endorsements, renewals and records.
• Review policy documentation for accuracy and compliance with insurer requirements.
• Produce policy schedules, certificates and supporting documents.
• Liaise with team, insurers and clients for policy issuance and amendments.
• Ensure policy documentation is recorded and maintained in systems.
• Maintain insurer logs and ensure information is current.
• Support development of policy templates and standard wording.
• Interpret and apply policy wordings under guidance of seniors.
• Identify and resolve discrepancies before issuance.
• Maintain understanding of policy structures and documentation requirements.

Skills

Experience drafting policies

Written communication

Attention to detail

Insurance market experience

Organisational skills

FCA knowledge

Cert CII desirable

MS Word / Word processing

MS Excel

Tools

Microsoft Word

Excel

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

Provide administrative and technical support to the CTIS team, with primary responsibility for the drafting, preparation, issuance and maintenance of insurance policies and related documentation with a secondary focus on maintaining insurer logs and internal broking systems. The role requires a strong attention to detail, ensuring policy documentation, insurer logs and internal broking systems information is accurate, compliant with insurer requirements and aligned with internal procedures and client expectations.

What you’ll do

• Draft, prepare and maintain insurance policy documentation, endorsements, renewals and associated policy records.

• Review policy documentation to ensure accuracy, consistency and compliance with insurer requirements and internal standards.

• Produce policy schedules, certificates and supporting documentation within agreed service standards.

• Liaise with the team, insurers and clients to obtain information required for policy issuance and amendments.

• Ensure all policy documentation is accurately recorded and maintained within company systems.

• Maintaining insurer logs ensuring information is accurate and current

• Support the development and maintenance of policy templates and standard wording.

• Assist in interpreting and applying policy wordings under the guidance of senior team members.

• Identify and resolve discrepancies within policy documentation prior to issuance.

• Maintain a detailed understanding of policy structures, endorsements, coverage provisions and documentation requirements.

Who We’re Looking For

• Previous experience drafting, processing or administering insurance policy documentation.
• Excellent written communication skills with the ability to produce accurate and professional policy documents.
• Exceptional attention to detail and document checking skills.
• Experience working within the insurance market, ideally handling policy issuance, renewals or technical documentation.
• Strong organisational and prioritisation skills.
• Proficient in Microsoft Word and Excel.
• Understanding of FCA requirements and insurance regulatory standards.
• Cert CII (or working towards) desirable.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent