Policy Technician

Howden Group; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

Job summary

Howden Group in the United Kingdom is seeking an Administrative and Technical Support specialist for the CTIS team. You will draft, prepare and maintain insurance policy documentation, endorsements, renewals and related records, while ensuring accuracy and compliance with insurer requirements and internal standards.

You will liaise with insurers and clients, maintain insurer logs and internal broking systems, support template development, and help interpret policy wordings under guidance from

Qualifications

• Draft, process or administer insurance policy documentation.
• Excellent written communication to produce accurate policy documents.
• Exceptional attention to detail and document checking skills.
• Experience in insurance market handling policy issuance, renewals or technical documentation.
• Strong organisational and prioritisation skills.
• Understanding of FCA requirements and regulatory standards.
• Cert CII (or working towards) desirable.

Responsibilities

• Draft, prepare and maintain insurance policy documentation, endorsements, renewals and associated policy records.
• Review policy documentation to ensure accuracy and compliance with insurer requirements and internal standards.
• Produce policy schedules, certificates and supporting documentation within agreed service standards.
• Liaise with the team, insurers and clients to obtain information for policy issuance and amendments.
• Keep policy records and insurer logs accurately in company systems.
• Support development and maintenance of policy templates and standard wording.
• Assist in interpreting and applying policy wordings under guidance of senior team members.
• Identify and resolve discrepancies prior to issuance.
• Maintain understanding of policy structures, endorsements and coverage provisions.

Skills

Attention to detail

Written communication

Organisational skills

Prioritisation

Insurance industry experience

FCA knowledge

Education

Cert CII (or working towards)

Tools

Microsoft Word

Microsoft Excel

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

The Role Provide administrative and technical support to the CTIS team, with primary responsibility for the drafting, preparation, issuance and maintenance of insurance policies and related documentation with a secondary focus on maintaining insurer logs and internal broking systems. The role requires a strong attention to detail, ensuring policy documentation, insurer logs and internal broking systems information is accurate, compliant with insurer requirements and aligned with internal procedures and client expectations.

What you'll do

• Draft, prepare and maintain insurance policy documentation, endorsements, renewals and associated policy records.
• Review policy documentation to ensure accuracy, consistency and compliance with insurer requirements and internal standards.
• Produce policy schedules, certificates and supporting documentation within agreed service standards.
• Liaise with the team, insurers and clients to obtain information required for policy issuance and amendments.
• Ensure all policy documentation is accurately recorded and maintained within company systems.
• Maintaining insurer logs ensuring information is accurate and current
• Support the development and maintenance of policy templates and standard wording.
• Assist in interpreting and applying policy wordings under the guidance of senior team members.
• Identify and resolve discrepancies within policy documentation prior to issuance.
• Maintain a detailed understanding of policy structures, endorsements, coverage provisions and documentation requirements.

Who We're Looking For

• Previous experience drafting, processing or administering insurance policy documentation.
• Excellent written communication skills with the ability to produce accurate and professional policy documents.
• Exceptional attention to detail and document checking skills.
• Experience working within the insurance market, ideally handling policy issuance, renewals or technical documentation.
• Strong organisational and prioritisation skills.
• Proficient in Microsoft Word and Excel.
• Understanding of FCA requirements and insurance regulatory standards.
• Cert CII (or working towards) desirable.

What do we offer in return?

At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.