Policy & Project Manager

Coventry City Council; Coventry; Vor Ort; GBP 42.000 - 62.000; Vollzeit

Zusammenfassung

Coventry City Council is seeking an experienced Policy & Project Manager to join the Revenues & Benefits Service. The role sits within the System Support team and focuses on business rates systems, legislation and related processes.

You will coach staff, identify skills gaps, support upgrades and digital transformation, and create SQL scripts to extract key data from the Housing Benefit & Council Tax Support database.

Qualifikationen

• Experience in Revenues & Benefits environment with strong Business Rates knowledge.
• Ability to manage projects and implement service improvements.
• Strong analytical and problem-solving skills with excellent communication.

Aufgaben

• Act as the subject matter expert for Business Rates systems, legislation and associated processes.
• Build knowledge, capability and resilience across teams through coaching, mentoring and structured training programmes.
• Work collaboratively with service managers to identify skills gaps and implement development plans.
• Support the implementation of system upgrades, new technologies and digital transformation initiatives.
• Create system related SQL's or technical scripts to extract key information from our Housing Benefit & Council Tax Support data base.

Kenntnisse

Technical background

Revenues & Benefits experience

Project management

Communication skills

Analytical thinking

Tools

SQL

Jobbeschreibung

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.

Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.

What is the job role?

We are looking for an experienced Policy & Project Manager to join our Revenues & Benefits Service.

This position will sit within our System Support team and will require an individual with a strong technical focus. You will have responsibility to provide in-depth system knowledge and experience focusing on our business rates section.

Within this role you will:

• Act as the subject matter expert for Business Rates systems, legislation and associated processes.
• Build knowledge, capability and resilience across teams through coaching, mentoring and structured training programmes.
• Work collaboratively with service managers to identify skills gaps and implement development plans.
• Support the implementation of system upgrades, new technologies and digital transformation initiatives.
• Create system related SQL's or technical scripts to extract key information from our Housing Benefit & Council Tax Support data base.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS ).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We are seeking a highly motivated individual with a strong technical background.

You will have significant experience working within a Revenues & Benefits environment, with a strong understanding of Business Rates legislation, processes and supporting systems.

The successful candidate will possess excellent communication and interpersonal skills, experience of managing projects and implementing service improvements. An analytical approach is essential, with the ability to identify opportunities for improvement, solve problems and deliver practical solutions.

This is an excellent opportunity for someone who enjoys combining technical expertise, people development and project leadership to make a tangible difference to service delivery.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Interview date(s): Week commencing 2nd November 2026

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council

Attached documents

• Coventry City Council Application Process 2.pdf
• Policy & Project Manager Job Description .pdf