Policy & Process Manager

NHS Property Services Ltd; Greater London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Policy & Process Manager to enhance operational efficiency within the property services sector. This role offers the flexibility of remote work while engaging with a diverse portfolio of properties across England. The successful candidate will lead initiatives to develop and implement policies and best practices, ensuring compliance with industry standards. Join a passionate organization committed to making a positive impact on healthcare facilities and enjoy a competitive salary along with generous benefits, including annual leave and professional development opportunities.

Benefits

27 days annual leave

Flexible working policy

Training and development opportunities

SMART Pension contribution

NHS retail discounts

Cycle to Work Scheme

Colleague Assistance Programme

Qualifications

• Experience in property services or real estate environment.
• Leading business and process improvement projects.

Responsibilities

• Support the Delivery Function by reviewing and updating policies.
• Develop and implement end-to-end processes for business performance.

Skills

Property Services Experience

Policy Development

Process Improvement

Process Mapping

Facilitating Workshops

Education

Degree Level Education

HNC/HND Qualification

Chartered Membership (RICS, IWFM, CIBSE, IET)

Job description

Join to apply for the Policy & Process Manager role at NHS Property Services Ltd

Join to apply for the Policy & Process Manager role at NHS Property Services Ltd

NHS Property Services Ltd provided pay range

This range is provided by NHS Property Services Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from NHS Property Services Ltd

Talent Acquisition Coordinator at NHS Property Services Ltd

NHS Property Services (NHSPS) is dedicated to enabling excellent patient care by serving as a trusted property advisor to the NHS. We are committed to providing the best estate solutions, ensuring that our healthcare facilities are optimised for efficiency and effectiveness.

We proudly manage a diverse portfolio of 2,700 properties across England, catering to the needs of 6,300 customers. This extensive portfolio represents approximately 10% of the total NHS estate. Our properties range from historic listed buildings to state-of-the-art integrated care centres, encompassing hospitals, GP practices, and administrative offices.

We have a fantastic opportunity for a Policy & Process Manager, this role will be flexible working from home, however you can also visit any of our local hubs.

This is a 12-Fixed Term Contract, working 37.5 hours per week, with flexible starting times. This can be discussed at interview stage.

About the role:

The purpose of this role is to support the Delivery Function, ensuring that relevant policies, standards, and guidance documents are reviewed, updated, and communicated appropriately. The role will be responsible for the development, implementation and improvement of end-to-end processes, and best practice methodologies to optimise Delivery and business performance. The role will involve on-going dialogue with external and internal stakeholders to ensure that legislative change and industry best practice is always adopted.

What you will bring to the role:

• Experience working in a property services industry/ real estate environment or FM Technical Services
• Experience in the production of Policy/process/best practice document development and implementation.
• Demonstrable experience in leading business and process improvement projects.
• Process Mapping Experience
• Degree level education or suitable HNC/HND qualification (desirable)
• Chartered member of a professional institute - RICS, IWFM, CIBSE OR IET (desirable)
• Demonstrates confidence and extensive experience in facilitating workshops

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

For full details of the role, please see the attached role profile.
We would encourage all applicants to apply as soon as possible as we may close vacancies early.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Management

• Industries

  Government Administration

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