Policy & Performance Officer (Property & Housing Services)

Carrington Blake Recruitment; Ivy Chimneys; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Carrington Blake Recruitment is seeking a Policy & Performance Officer to lead on developing housing policies and strategies, including the Local Supported Housing Strategy. You will research housing needs, analyse performance data, monitor regulatory compliance and prepare reports for strategic decision-making.

You will collaborate with senior managers, housing providers and external partners to improve housing services and ensure regulatory compliance, supporting the Council’s long-term

Qualifications

• Experience developing housing policies and strategies.
• Ability to lead research and develop evidence-based recommendations.
• Understanding of housing legislation and regulatory requirements.
• Experience analysing housing trends and performance data.
• Strong report writing and presentation skills.
• Excellent stakeholder engagement with senior managers and external partners.

Responsibilities

• Lead on developing housing policies and strategies.
• Research housing needs and analyse performance data.
• Produce reports and briefings for senior managers.
• Monitor regulatory compliance and support regulatory inspections.
• Liaise with housing associations, tenants and external partners.
• Support statutory reporting and governance.

Skills

Policy Development

Research

Data Analysis

Performance Management

Governance & Stakeholder Management

Reporting & Communication

Job description

Work Pattern: Hybrid Working – Minimum 1 Day per Week Onsite

PAYE Pay Rate: £16.00 per hour

Main Purpose of the Role

The Policy & Performance Officer will lead on developing housing policies and strategies, particularly the Council’s new Local Supported Housing Strategy.

The role involves researching housing needs, analysing performance data, monitoring regulatory compliance and producing reports to support strategic decision‑making.

You will work closely with senior managers, local authority teams, housing providers and external partners to improve housing services, ensure legislative compliance and support the Council’s long‑term housing objectives.

Typical Day Overview

• Researching local housing needs, supply, demand and demographic trends.
• Developing and reviewing housing policies and strategies.
• Analysing housing performance data using Excel and other reporting tools.
• Producing reports, presentations and briefings for senior managers and elected members.
• Monitoring service performance, identifying trends and recommending improvements.
• Reviewing housing legislation and ensuring policies meet regulatory requirements.
• Liaising with housing associations, tenants, residents and external partner organisations.
• Supporting statutory reporting, governance and preparation for regulatory inspections.

Key Skills & Responsibilities

Policy Development & Strategy

• Experience developing and reviewing housing policies and strategies.
• Ability to lead research and develop evidence‑based recommendations.
• Understanding of supported housing and local housing needs.
• Knowledge of relevant housing legislation and regulatory requirements.

Research & Data Analysis

• Strong research and analytical skills.
• Ability to analyse complex housing datasets and identify trends.
• Experience assessing housing supply, demand and unmet needs.
• Ability to turn research findings into practical recommendations.

Performance Management

• Experience developing and maintaining performance management frameworks.
• Monitoring KPIs, service performance and operational outcomes.
• Producing performance reports, satisfaction analysis and annual reviews.
• Supporting statutory reporting and ensuring data accuracy.

Governance & Stakeholder Management

• Working with senior managers, elected members and external stakeholders.
• Supporting governance, risk management and regulatory compliance.
• Preparing for housing inspections and regulatory reviews.
• Consulting with tenants, residents and partner organisations.

Reporting & Communication

• Excellent report writing and presentation skills.
• Ability to communicate complex information clearly.
• Strong stakeholder engagement and relationship‑building skills.

Essential Experience & Requirements

• Previous experience working within a Local Authority, Housing Association, Registered Social Landlord (RSL) or similar public sector organisation.
• Demonstrable experience developing housing policies, strategies and evidence‑based recommendations.
• Good understanding of housing services, supported housing, housing legislation and regulatory requirements.
• Experience conducting detailed research, housing needs assessments and analysing housing trends.
• Proven experience in performance management, monitoring KPIs, analysing service performance and producing reports.
• Strong data analysis skills, with the ability to interpret complex datasets, identify trends and recommend service improvements.
• Experience engaging with senior managers, elected members, housing providers and external stakeholders.
• Excellent report‑writing skills, including preparing briefings, presentations and reports for senior decision‑makers.
• Strong IT skills, particularly Microsoft Excel, Word, PowerPoint and Outlook.