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Deliver comprehensive policy launch pieces or cross-functional work products that are integrated into overarching projects, creating meaningful impact with minimal assistance.
Design, execute, and advocate for policy and standards frameworks, engaging with cross-functional partners to promote trust and mitigate risks for our client. Assess emerging issues, own at least one workflow or project area, and evaluate the impact of local law updates and active litigation. Plan and execute most prioritized projects independently, leveraging team support when needed.
Role Responsibilities:
- Identify and recommend creative solutions to evolving policy problems independently.
- Address escalated issues or triage promptly when required.
- Deconstruct complex problems, frame policy issues, and contextualize solutions for management and stakeholders.
- Identify trends, anticipate challenges, and develop strategies for ambiguous problems.
- Collaborate within teams to communicate knowledge on a broad set of tasks.
- Build networks with key stakeholders to facilitate cross-team collaboration and success.
- Foster a respectful and inclusive work environment.
- Engage in thought leadership by collaborating with external partners on policy or innovative approaches.
- Coordinate timelines, goals, and objectives for project components.
- Work with cross-functional teams, including technical and vendor teams, to support policy launch and implementation.
- Understand the implications of policy changes on systems, enforcement, and operations.
- Demonstrate knowledge of policy development and implementation processes.
- Ensure policies are developed for operational adoption by enforcement teams.
- Manage and implement global product policies with regional and cultural considerations.
- Collaborate with stakeholders and vendors to develop and implement product policies and standards.
- Participate in investigations and respond to external inquiries regarding user issues.
- Identify and analyze policy issues affecting the client, assessing their impact on business and users.
- Resolve high-impact policy escalations across products with minimal guidance.
Skills & Experience:
- Excellent communication skills in both written and oral formats, adaptable to different audiences and situations.
- Knowledge of online, international, and multilingual communities.
- Understanding of how the client handles disruptive events affecting stakeholders and the public.
- Proficiency in a foreign language (e.g., German, French, Mandarin, Spanish, Russian).
- Fundamentals of policies, including product platform knowledge.
- Understanding of internet policy, legal, and regulatory frameworks.
- Experience in internet technologies, policy, and regulatory environments related to online safety, free expression, and content moderation.
- Ability to communicate fluently in French and English.