PMO Analyst

Pay.UK; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a PMO Analyst to enhance governance and support the Strategic Programme PMO. This role is crucial for ensuring adherence to the Change Framework, facilitating effective planning, and managing risks within complex delivery programmes. The successful candidate will leverage their analytical skills to provide insights and drive continuous improvement, all while collaborating closely with stakeholders. Join a forward-thinking team committed to delivering high-quality outcomes and fostering an inclusive work environment that values diverse perspectives.

Benefits

12% Non-contributory pension

Discretionary annual bonus

30 days annual leave

Private medical insurance

Employee assistance programme

Cycle to Work Scheme

Season ticket loan

Annual fitness subsidy

Working from home policy

Qualifications

• Experience in a PMO role with a thorough understanding of change lifecycle.
• Ability to analyse complex requirements and translate them into effective plans.

Responsibilities

• Accountable for embedding the Change Framework into the assigned Programme.
• Facilitates user groups and feedback for continuous improvement.

Skills

Analytical Skills

Planning Skills

Effective Communication

Stakeholder Management

Resilience

Education

Relevant Change Qualification

Experience in PMO Role

Tools

MS Office Suite

Planview

MS Project

Jira

SharePoint

Job description

PMO Analyst, Permanent, Hybrid, London

The PMO Analyst provides support to the Strategic Programme PMO Senior Manager and governance activities on our largest programme.

The role is responsible for ensuring the Pay.UK Change Framework is deployed by the Programme (The Change Framework provides the governance / standards that are designed to keep safe the investment in delivery of Pay.UK's strategy through the Change portfolio).

The role is accountable for providing EPO services to expected standards (more detail on what these services are in key accountabilities section below).

This senior analyst role will be vital to the smooth functioning of the Programme, that you are aligned to, with your knowledge and experience key to help deliver high quality governance, planning, control, and reporting outcomes.

Key Accountabilities

• Accountable for the embedding of the Change Framework into Programme assigned to (e.g. NextGen).
• Ensure adherence to framework by all colleagues through coaching and training and assisting the assurance approach.
• Work cohesively with the PMO Senior Manager, Programme Manager, and Programme delivery team, constructively coach, support and advise internal stakeholders on programme delivery.
• Highlights learning from the Programme assigned to and ideas for continuous improvement into Change Framework, PPM tooling and ways of working.
• Facilitates user groups and feedback that enable continuous improvement within the Programme and / or Change Framework.
• Day to day task management and coaching for the PMO analysts assigned to the Programme.
• Assists the P3O - Senior PMO Governance Manager in building a community of PMO capability and capacity, developing a highly skilled and professional team.
• Coach resources across teams in Change governance to establish a culture of best practice.
• Champions change framework and promotes / enforces adoption and adherence.
• Develops a structured approach to lessons learned reviews.
  
  

This role will specifically be accountable for

• Analysis and forecasting
• Reporting
• Planning
• Risks, Issues, Dependencies
• Cost Management
• Change Control
• Assurance
• Actions
• Governance meetings
• Comms and co-ordination
  
  

Skills, Experience & Qualifications

• Relevant Change qualification or relevant experience.
• Proficient analytical skills and the ability to interpret and translate data insights into business issues and support evidence-based decision making.
• Planning skills and the ability to analyse complex requirements and translate them into effective plans / solutions.
• Analytical skills – ability to undertake logical and complex analysis on disparate data sets, to lead to usable, value add conclusions.
• Resilience and the ability to handle multiple priorities.
• Effective communication and convincing abilities, understanding the difficulties senior leaders face to facilitate effective business led decisions.
• Proficient user of tools including MS office suite, PPM tooling / Planview, MS Project, Jira and SharePoint.
• Ability to write and present Executive and Board level papers and reports.
• Experience of operating as a senior analyst within a complex delivery programmes, of significant scale and complexity.
• Stakeholder management experience across the organisation.
• Demonstrated experience in a PMO role.
• A thorough understanding of the end-to-end change lifecycle, and ability to design and implement change processes, practices, documentation, and guidance that makes the complex simple, effective, and understandable.
• Robust understanding of project management office competencies, including planning, tracking, reporting, managing risks, and escalating issues as necessary.
• Advanced stakeholder management skills, including the ability to effectively communicate and convince, with negotiation and conflict management skills.
• Assured in their understanding of best practices, capable of appropriately challenging others.
• Extensive experience of core Microsoft Office tools, including: PowerPoint, Excel, MS Project, MS Teams & SharePoint.
• Strategic problem-solving skills, including root-cause analysis and trend identification, with the ability to synthesise and logically structure information in a step-by-step way.
• Resilient, well-organised, and able to prioritise, work, and adjust in a changing environment without day-to-day management.
• Effective organisational skills with thorough attention to detail, quality assurance and control practices
• Proficient secretariat skills (minutes, action capture etc).
  
  
  
  

Additionally, the following are beneficial, but not mandatory:

• Experience of Portfolio management tools, such as Planview, ServiceNow Project Portfolio Management (PPM) etc.
• Experience of tools such as ADO, JIRA or Confluence
• Previous experience of administering Teams or SharePoint spaces
  
  

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

About Us

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK's retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013.

Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
  
  

Please note:

• Some of our benefits are only available to colleagues upon successful completion of the probationary period.