PMO - Account Management - Documentation

Sanderson Government & Defence; City Of London; On-site; GBP 32,000 - 35,000; Full time

Job summary

Sanderson Government & Defence is seeking a PMO and Account Manager to join the team and support clients across delivery and resourcing needs. You will serve as the main client contact, manage contracts, and drive account plans with internal teams to ensure successful service delivery.

The role requires PMO experience, account management skills, and a proactive approach to client communication, budgeting, and growth opportunities.

Qualifications

• This role requires proven PMO experience and ability to manage client communications.
• Experience in account management or relationship management is essential.
• Proven track record in negotiating and renewing contracts with clients.

Responsibilities

• Serving as the primary contact for a portfolio of clients and managing all client communications
• Negotiating and renewing contracts or agreements with existing and new clients
• Developing and executing account plans that align with client business goals and company objectives
• Collaborating with internal teams to coordinate service delivery or product fulfilment
• Monitoring account budgets, expenditures and profitability and handling costs with clients
• Tracking KPIs and preparing account reports or updates for clients and management
• Identifying opportunities for account growth through up‑selling or expanding services
• Resolving client issues, addressing concerns or complaints and ensuring satisfaction
• Maintaining awareness of market trends to inform client proposals

Skills

PMO experience

Account management

Client communications

Contract negotiation

Job description

We are looking for a PMO and Account Manager to join the organisation, supporting exciting clients across their delivery and resurcing requirements.

As Delivery Partners we support clients across their resourcing needs and capability deliverables, we need a strong PMO with experience across process management, documentation and some account management/relationship management experience to support an immediate client engagement piece.

As a PMO and Account Manager you will be:

• Serving as the primary contact for a portfolio of clients and managing all client communications
• Negotiating and renewing contracts or agreements with existing and new clients
• Developing and executing account plans that align with client's business goals and company objectives
• Collaborating with internal teams (e.g. sales, marketing, operations, finance) to coordinate service delivery or product fulfilment
• Monitoring account budgets, expenditures and profitability, and explaining costs or invoicing to clients
• Tracking performance metrics (e.g. key performance indicators (KPIs) such as client retention, up-selling rates or satisfaction) and preparing account reports or updates for clients and management
• Identifying opportunities for account growth through up-selling, cross-selling or expanding services to meet client needs
• Resolving client issues, addressing concerns or complaints and ensuring high levels of customer satisfaction
• Maintaining awareness of market trends and competitor activity to inform client proposals and company offerings

This is a permanent role, basic salary starting from £32k (max £35k) + Benefits.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.