PMO - Account Management - Documentation

Sanderson Government & Defence; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

Sanderson Government & Defence is seeking a PMO and Account Manager to support client delivery and resourcing across a portfolio of clients in Greater London. You will manage client communications and collaborate with sales, marketing, operations and finance to ensure service delivery.

The role requires capabilities in contract negotiation, account planning, budget monitoring and KPI tracking, with a focus on client satisfaction and growth opportunities. Competitive salary and benefits offered.

Qualifications

• PMO/process management experience.
• Account management or relationship management exposure.

Responsibilities

• Serving as the primary contact for a portfolio of clients and managing all client communications
• Negotiating and renewing contracts or agreements with existing and new clients
• Developing and executing account plans that align with client's business goals and company objectives
• Collaborating with internal teams (eg sales, marketing, operations, finance) to coordinate service delivery or product fulfilment
• Monitoring account budgets, expenditures and profitability, and explaining costs or invoicing to clients
• Tracking performance metrics (eg KPIs such as client retention, up-selling or satisfaction) and preparing account reports or updates for clients and management
• Identifying opportunities for account growth through up-selling, cross-selling or expanding services to meet client needs
• Resolving client issues, addressing concerns or complaints and ensuring high levels of customer satisfaction
• Maintaining awareness of market trends and competitor activity to inform client proposals and company offerings

Skills

Client communications

Contract negotiation

Account management

Cross-functional collaboration

Budget monitoring

KPI tracking

Upselling/cross-selling

Problem solving

Job description

We are looking for a PMO and Account Manager to join the organisation, supporting exciting clients across their delivery and resurcing requirements.

As Delivery Partners we support clients across their resourcing needs and capability deliverables, we need a strong PMO with experience across process management, documentation and some account management/relationship management experience to support an immediate client engagement piece.

As a PMO and Account Manager you will be:

• Serving as the primary contact for a portfolio of clients and managing all client communications
• Negotiating and renewing contracts or agreements with existing and new clients
• Developing and executing account plans that align with client's business goals and company objectives
• Collaborating with internal teams (eg sales, marketing, operations, finance) to coordinate service delivery or product fulfilment
• Monitoring account budgets, expenditures and profitability, and explaining costs or invoicing to clients
• Tracking performance metrics (eg key performance indicators (KPIs) such as client retention, up-selling rates or satisfaction) and preparing account reports or updates for clients and management
• Identifying opportunities for account growth through up-selling, cross-selling or expanding services to meet client needs
• Resolving client issues, addressing concerns or complaints and ensuring high levels of customer satisfaction
• Maintaining awareness of market trends and competitor activity to inform client proposals and company offerings

This is a permanent role, basic salary starting from £32k (max £35k) + Benefits.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.