Plumbing Maintenance Technician

South Staffs Water; Fradley; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading company in the utilities sector is seeking a Plumbing Maintenance Technician to join their customer liaison team. This role involves fieldwork on the water network, resolving supply issues, and improving customer service. The ideal candidate will be self-motivated with operational plumbing experience and strong communication skills. The position offers a competitive salary and various benefits, including a company van and holiday entitlement.

Benefits

Company van

25 days holiday + bank holidays

Company pension with employer contributions

24-hour helpline for advice

Eyecare vouchers

Employee Assistance Programme

Qualifications

• Experience in operational plumbing or network tech environment.
• Excellent communication skills and decision-making ability.

Responsibilities

• Attend customer appointments to resolve supply issues.
• Respond to leak investigations and undertake valve operations.
• Participate in a 24/7 standby rota.

Skills

Communication

Self-motivation

Decision-making

Education

Operational plumbing experience

Tools

IT systems

Job description

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Job Title: Plumbing Maintenance Technician

Salary: Up to £34,000 + standby package

Hours: 40 hours per week, Monday to Friday, plus participation on a 1 in 5 daily rota.

Location: Burton upon Trent (field based)

We have a brilliant opportunity to join our network operations, customer liaison team as a Plumbing Maintenance Technician, working in the field carrying out work on our water network. You will actively own and resolve network issues in your area, and the resulting impact on customers and proactively seek new ways to improve our overall service to customers measured through Supply Interruptions and C-MEX.

The role

• Attending face to face customer appointments and using your skills to resolve supply related issues.
• Responding to leak investigations on the network and customers premises.
• Undertaking valve operations on the network to support repair team activity.
• Providing real time feedback of works undertaken via our field systems.
• Distribution of alternative water supplies as required.
• Supporting supply related incidents from initial response through to completion.
• Participating in a 24/7 daily standby Rota on a 1 in 5 basis.
  
  

What You’ll Need

To be successful in this position you’ll need to be self-motivated person who thrives under pressure.

You will have previous experience in an operational plumbing, water operative or network tech environment.

Excellent communication skills, possessing the ability to appraise situations in a timely manner and make effective decisions.

You will have the ability to work efficiently on your own or as part of a team and be able to demonstrate experience of working in a customer facing role.

You will be skilled in the use of IT systems

Possess a full driving license.

What You’ll Get In Return

• A competitive salary up to £34,000 per annum+ standby package
• Company van
• 25 days holiday + bank holidays
• Company pension with employer contributions
• 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters.
• Eyecare vouchers – via Specsavers
• Employee Assistance Programme (EAP)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Utilities

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