Plumbing / Bathroom Technical Service Manager

Pimlico Plumbers; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading plumbing service provider in London is seeking a Plumbing/Bathroom Technical Services Manager to manage installations and liaise with customers. This role requires strong communication skills, relevant plumbing qualifications, and the ability to work collaboratively. The successful candidate will have a customer-centric approach and experience costing domestic works. Competitive salary with benefits including a company vehicle and gym access.

Benefits

Company vehicle (VW Golf)

20 days annual leave + Bank Holidays

Free corporate clothing

Onsite gym with free personal training

Free massage sessions at work

Company mobile & iPad

Generous commission structure

Qualifications

• Comfortable in a customer-facing role.
• Full driving licence required.
• Positive can-do attitude.

Responsibilities

• Project manage new bathroom installations from inception to completion.
• Meet with domestic customers to discuss bespoke requirements.
• Allocate work to a team of bathroom installers.

Skills

Customer-centric approach

Articulate communication

Ability to multi-task

Experience costing domestic works

Education

Relevant Plumbing Qualification (NVQ Level 2)

Job description

Overview

Position: Plumbing/Bathroom Technical Services Manager (Field Based). Hours of Work: 40 hours per week. Some weekend work may be required with overtime pay. Location: London SE11 with extensive travel within the M25. Salary: £40k basic + commission & paid overtime. OTE £50k+. (Permanent position)

Pimlico Plumbers are London's largest independent Service & Maintenance Company. Due to company expansion, there is an immediate requirement for an experienced field based Bathroom Technical Services Manager. The successful candidate will meet domestic customers to discuss bespoke requirements, provide recommendations and estimate project costs.

Responsibilities

• Project manage new bathroom installations from inception to completion, including liaising with our in-house CAD/bathroom designer on bespoke installs.
• Meet with domestic customers to discuss bespoke requirements, assess viability, and provide cost estimates.
• Allocate work to a team of bathroom installers and oversee the work carried out.
• Visit live projects to ensure installations meet specifications and standards; ensure testing is to spec.
• Upsell to customers as a sales biased bathroom specialist; maintain a high level of personalised customer service.
• Provide a central point of contact for customer enquiries and follow up on estimates (within 3 days).
• Provide and facilitate a high level of personalised support for the bathroom install team.
• Collaborate with colleagues to uphold the Pimlico brand and values throughout customer interactions.

Essential Requirements

• Relevant Plumbing Qualification (NVQ Level 2).
• Positive can-do attitude and highly articulate communication with colleagues and stakeholders.
• Ability to multi-task and present a smart appearance.
• Customer-centric approach and ability to uphold Pimlico brand and values.
• Experience costing domestic works.
• Full driving licence.
• Boiler experience (not essential).
• Comfortable in a customer-facing role.

Benefits

• Company vehicle (VW Golf).
• 20 days annual leave + Bank Holidays; paid overtime available.
• Free corporate clothing.
• Onsite gym with free personal training sessions once a week.
• Free massage sessions at work once every two weeks.
• Company mobile & iPad; onsite canteen.
• Generous commission structure on all estimated work won.

Hours and Working Arrangements

You will be contracted to a 40 hour week. Specific hours of work and breaks are defined by your manager in accordance with operational requirements. You may be required to work outside normal hours and occasional weekends as necessary. Any additional hours worked are paid at the basic rate or time off in lieu.

Equal Opportunities

Pimlico Plumbers has a positive commitment to the promotion of Equal Opportunities for all employees and prospective employees. All applicants will be considered on their merits regardless of race, colour, ethnic or national origin, nationality, disability, sex, marital status, religious belief, sexual orientation or any other grounds not related to their ability to work safely and effectively for Pimlico Plumbers Ltd.