Plumber - Responsive Maintenance

Torus Group; Liverpool; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Annual leave 24 days + bank holidays

Health and wellness support (BUPA)

Aviva pension and Wagestream access

Lease car scheme and travel discounts

Flexible and agile working

Job summary

HMS is seeking a skilled Plumber to deliver first-class plumbing services across Liverpool, St Helens and Warrington. This mobile role requires flexibility to work across multiple locations while maintaining high safety standards and customer care.

You will carry out installations, maintenance and repairs, support related trades, plan effectively, and supervise apprentices. A time-served apprenticeship and NVQ Level 2 in Plumbing are essential.

Qualifications

• Time-served apprenticeship or equivalent.
• NVQ Level 2 in Plumbing or equivalent.
• CSCS card required; proof of qualifications if invited to interview.
• Full UK driving licence.
• Strong experience in plumbing, building maintenance and construction activities.
• Experience of multi-skilled trade activities with core plumbing skills.
• Good customer care skills and proactive approach to continuous improvement.
• Ability to work independently with minimal supervision.
• Flexible approach to varied duties and changing priorities.
• Strong communication with customers and colleagues.

Responsibilities

• Carry out all types of plumbing work, including new installations, maintenance and repairs.
• Support trades such as plastering, tiling and joinery to achieve 'one job one visit'.
• Plan and organise work efficiently with materials, vehicles and equipment.
• Operate within appointment systems, liaising with customers and teams.
• Supervise and support apprentices and other staff as required.
• Undertake diagnostic and pre-measuring work to identify repairs.
• Use IT systems to receive instructions, complete orders and order materials.
• Make-informed repair decisions and communicate follow-up needs to customers.
• Complete documentation and contribute to development programmes.
• Drive company vehicles safely and maintain stock and tools.
• Manage materials to minimise waste and ensure correct specifications.
• Collaborate with schedulers, planners, CLOs and contractors for coordinated delivery.
• Uphold high standards of customer care, quality, safety and performance.
• Participate in out-of-hours rota when required.

Skills

Time-serving apprenticeship

NVQ Level 2 Plumbing

CSCS card

Full UK driving licence

Independent worker

Customer care

Initiative

Flexible working

Strong communication

Multi-skilled trades

Education

Time-served apprenticeship

NVQ Level 2 in Plumbing

Job description

Do you have strong plumbing skills, a commitment to delivering excellent customer service, and the ability to work independently while maintaining high standards of quality and safety? We’re looking for a Plumberto join our team and support the delivery of first-class construction and maintenance services across Liverpool, St Helens and Warrington. This is a mobile role, requiring flexibility to work across multiple locations in line with business needs.

What you'll be doing:

• Carry out all types of plumbing work, both internally and externally, including new installations, maintenance and remedial repairs.
• Support associated trades such as plastering, tiling and joinery to contribute to our 'one job one visit' approach.
• Plan and organise work effectively, ensuring efficient use of time, materials, vehicles and equipment.
• Operate within scheduled appointment systems, liaising with customers and colleagues to ensure smooth delivery of works.
• Supervise and support apprentices, trainees and other employees as required.
• Undertake diagnostic and pre-measuring work to accurately identify and complete repairs.
• Use IT and communication systems to receive instructions, complete work orders and order materials.
• Make informed decisions regarding repair requirements and communicate clearly with customers when follow-up work is needed.
• Complete all documentation accurately and contribute to ongoing competency and development programmes.
• Drive company vehicles safely and maintain stock, tools and equipment to required standards.
• Manage materials effectively, minimising waste and ensuring appropriate specifications are used.
• Work collaboratively with Schedulers, Planners, CLOs, contractors and other teams to ensure coordinated service delivery.
• Uphold high standards of customer care, quality, safety and performance.
• Participate in an out-of-hours rota where required to support a seamless repairs and maintenance service.

What we're looking for:

• Time-served apprenticeship.
• Minimum NVQ Level 2 or equivalent in Plumbing or a relevant craft discipline.
• CSCS card at the appropriate level. You will be required to provide proof of qualifications if invited to interview.
• Full UK driving licence.
• Strong experience in plumbing, building maintenance and construction activities.
• Experience of multi-skilled trade activities associated with core plumbing skills.
• Good customer care skills and a proactive approach to continuous improvement.
• Ability to demonstrate initiative and work independently with minimal supervision.
• Flexible approach to varied duties and changing priorities.
• Strong communication skills with the ability to engage effectively with customers and colleagues.

You will be required to provide proof of essential qualifications if you are invited to attend an interview.

What We Offer:

HMS offers a great benefits package designed to support you on and off the job. You can view our full employee benefits pack on our website to see everything available across the Torus Group. Please see below an overview of our key employee benefits:

• Generous annual leave – 24 days plus bank holidays, rising each year up to 28.
• Health and Wellness – for eligible roles, we offer additional health support such as BUPA health expenses coverage, helping you manage everyday healthcare costs.
• Family support – enhanced maternity, paternity and adoption pay.
• Financial flexibility – Aviva pension and Wagestream for instant access to part of your pay.
• Travel & transport perks – lease car scheme and discounts on bikes, holidays and more.
• Continuous learning – e-learning, workshops and support for professional qualifications.
• Recognition & wellbeing – reward schemes, volunteering, enhanced sick pay and discounted gym memberships.
• Flexible working – agile working that supports your needs on and off the job.
• Comfortable workspaces – good offices, strong transport links, employee assistance and occupational health support.

Interview Process:

• Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, technical knowledge and customer-focused behaviours. Interviews will take place at our HMS Stonebridge Office.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• 2x completed references
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&Cs

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

£31,533 (pending pay award)

Hours

39

• Generous Annual Leave: 24 days holiday increasing to 28
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.

• Generous Annual Leave: 24 days holiday increasing to 28
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.

Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.