Plot Sales Operations Specialist

Osborne Clarke; West of England; On-site; GBP 28,000 - 40,000; Full time

Job summary

Osborne Clarke in Bristol is seeking an Operations Executive to join the Plot Sales team within the Real Estate group. You will support the Plots Operations Manager with day-to-day tasks, monitor plot activity, and help improve processes and systems to deliver excellent service to housebuilders and developers.

Based in Bristol with occasional travel to Reading, the role involves reporting on KPIs, assisting with site set-up, and onboarding new team members on systems and workflows.

Qualifications

• Experience using case management systems.
• Experience of process improvement initiatives.
• Ability to work collaboratively and effectively as part of a team.
• Strong organisational skills with the ability to prioritise.
• Excellent IT skills, particularly Word, Excel and Outlook.
• Strong written and verbal communication skills.
• Excellent attention to detail and time management.

Responsibilities

• Provide cover for the Plots Operations Manager when needed, including inbox monitoring and responding to queries and work requests.
• Monitor daily and weekly plot reservations, exchanges, completions and pipelines across clients and sites.
• Produce regular and ad hoc statistics and reports on performance and KPIs.
• Support the legal and operational set-up of new sites.
• Contribute to continuous improvement of processes and systems, including design, testing and training.
• Assist in organising and carrying out systems testing and liaising with developers.
• Update training guides and information relevant to the plots team and its systems.
• Conduct periodic file and process checks to ensure adherence to quality standards.
• Assist with onboarding and training of new team members on systems and plots-specific ways of working.

Skills

Case management systems

Process improvement

Team collaboration

Organisational skills

Written communication

Verbal communication

Attention to detail

Time management

Tools

MS Word

Excel

Outlook

Job description

Osborne Clarke in Bristol is seeking an Operations Executive to join the Plot Sales team within the Real Estate group. You will support the Plots Operations Manager with day-to-day tasks, monitor plot activity, and help improve processes and systems to deliver excellent service to housebuilders and developers.

Based in Bristol with occasional travel to Reading, the role involves reporting on KPIs, assisting with site set-up, and onboarding new team members on systems and workflows.