Platform & Infrastructure Service Lead - Hybrid (SC)

Synapri; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Synapri invites applications for a Senior IT Service Manager position based in London with hybrid working (2–3 days onsite). The role spans platform and infrastructure service management in a large organisation, with a 12-month+ duration and SC security clearance requirement.

The candidate will own service strategy, roadmaps, SLAs/OLAs, KPIs, and drive continuous service improvements while managing third-party suppliers and coordinating with senior stakeholders.

Qualifications

• Platform & Infrastructure Service Management: owning and managing critical platform and infrastructure services.
• Service Ownership & Governance: defining service strategy, roadmaps, SLAs, OLAs, KPIs and improvement plans.
• Operational Service Delivery: ensuring availability, resilience, performance and security of services.
• Supplier & Contract Management: managing third-party suppliers and enforcing service outcomes.
• Stakeholder Engagement: working with technical teams, senior stakeholders and delivery partners to prioritise needs.
• IT Service Management (ITSM): strong ITIL-aligned incident, problem, change, release and service transition processes.
• Risk & Compliance Management: managing operational risks, security requirements, business continuity and service assurance.
• SC security clearance will be required or active clearance desirable.
• Desirable: experience in Central Government/Public Sector, knowledge of GDS standards, cloud platforms (Azure/AWS/Google), modern infrastructure technologies, and multi-supplier environments.

Job description

Synapri invites applications for a Senior IT Service Manager position based in London with hybrid working (2–3 days onsite). The role spans platform and infrastructure service management in a large organisation, with a 12-month+ duration and SC security clearance requirement.

The candidate will own service strategy, roadmaps, SLAs/OLAs, KPIs, and drive continuous service improvements while managing third-party suppliers and coordinating with senior stakeholders.