Platform Host (Train Dispatcher) FTC - 3103

Greater Anglia Recruitment; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

International travel discounts after 1

GA Hapi app deals

Vouchers for family and friends

Wellbeing support

Pension plan

Family leave policies

Cycle to work

EV salary Sacrifice

Job summary

Greater Anglia is seeking a Platform Host (Train Dispatcher) on a 12-month fixed-term contract at Tottenham Hale. The role involves dispatch duties, customer service at the station, and working a 35-hour week across shifts including nights and weekends.

Training, a uniform, and DBS checks are provided, with Right to Work verification required. Salary is £33,148 per year, with additional shift and Sunday allowances, and a comprehensive benefits package including travel discounts and wellbeing

Qualifications

• Ability to communicate effectively in writing and verbally.
• Calm under pressure and able to think on your feet.
• Strong team player with a can-do attitude.
• Commitment to delivering top-notch customer service and safety.
• Good problem‑solving skills and integrity.
• Willingness to work shift patterns including nights and weekends.

Responsibilities

• Deliver high-quality customer service in a fast-paced environment.
• Support mobility and visually impaired customers with boarding/alighting and guidance.
• Deploy station ramps, provide luggage assistance, and support wheelchair users.
• Work with Drivers and Conductors to ensure smooth communication and service.
• Follow safety regulations; report faults and hazards; participate in dispatch duties.
• Collaborate across teams to maintain efficiency during disruptions.

Skills

Communication

Calm under pressure

Teamwork

Customer service

Problem solving

Adaptability

Job description

Platform Host (Train Dispatcher) FTC - 3103

Application Deadline: 20 November 2026

Department: Customer Service

Employment Type: Fixed Term Contract

Location: Tottenham Hale Station

Reporting To: Catherine Kirkland

Compensation: £33,148 / year

Description

Please note that we are unable to accept your application if you do not meet the following criteria:

• This is a 12-month fixed-term contract
• You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, night shifts, weekends, and bank holiday working. Earliest shift starts from 06:25 and latest finish 2230. Night shifts are 22:30-06:30
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
• Salary: £33,148 per annum, plus allowances (Shift £3,387 & Sunday £2,420)

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance customer experience at our station. Full training and uniform will be provided.

Key Responsibilities

• Maintain and feel comfortable providing top notch customer service in a fast-paced environment
• Provide support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance, and assisting them when boarding or alighting from the train
• Deploy station ramps, provide luggage assistance, and support passengers with the use of station wheelchairs.
• Collaborate with Drivers and Conductors to ensure smooth communication and service.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course.
• Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.

Skills, Knowledge & Expertise

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.

Job Benefits

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
• Car Scheme: Eligible colleagues can access our Electric Vehicle Salary Sacrifice Scheme, offering a hassle-free way to drive a new or pre-loved electric vehicle.

The closing date for all completed applications is on Friday 20th November 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.