Future Roles: Automatic Ticket Gateline (ATG) Operator - 3138

Greater Anglia Recruitment; Colchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Travel Discounts

International Adventures

Exclusive Discounts

Vouchers for Loved Ones

Wellbeing Support

Pension Perks

Family-Friendly Policies

Save While You Spend

Car Scheme

Job summary

Greater Anglia is seeking candidates for future Automatic Ticket Gateline (ATG) Operator roles based at Colchester Station. Successful applicants will be placed in a Talent Bank for up to six months and may be offered a role when opportunities arise.

You could be located at any station between Colchester and Ipswich, with travel time included in shifts. Roles may be Static or Relief, full-time or part-time, with varying rosters and start times from 0530 to 2300.

Qualifications

• You will work an average of 35 hours per week.
• Shift-based role with early starts and late finishes, weekends and bank holidays.
• Applicants must be over 18 years old.
• Employment subject to Right to Work, DBS checks and, where applicable, a medical assessment.
• You may need to arrange your own transport to ensure timely arrival for early/late shifts.

Responsibilities

• Assist in the Gateline operation, providing information and assistance to customers.
• Ensure the safe, tidy and efficient operation of the gates.
• Help prevent ticketless travel and fraudulent activity.
• Report faults and issues promptly.
• Able to safely operate customer access ramps and assist passengers with luggage.
• Provide support to mobility/ visually impaired customers.

Skills

Friendly demeanor

Effective communicator

Calm under pressure

Team player

Can-do attitude

Customer service

Job description

Future Roles: Automatic Ticket Gateline (ATG) Operator - 3138

Application Deadline: 20 November 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Colchester Station

Reporting To: Gene Dominey

Compensation: £25,953 / year

Description

We are currently forward planning for future roles that may become available as ATG (Automatic Ticket Gateline) Operator. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.

You could be located at any station between Colchester & Ipswich however the position is based at Colchester & travel time to Ipswich would be included in the booked shift time.

Positions may be available as Static or Relief roles, on either a full-time or part-time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year.Relief roles provide flexibility, with weekly rosters issued one week before the shift.

Please note that we are unable to accept your application if you do not meet the following criteria.

• You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0530 and latest finish 2300. Finish time could be requested to extend on event days.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment

Key Responsibilities

• Assist in the operation of the Gateline, providing information and assistance to customers
• Ensuring the safe, tidy and efficient operation of the gates
• Helping to prevent ticketless travel and fraudulent activity
• Reporting any faults and issues promptly
• Able to safely operate customer access ramps and assist passengers with their luggage.
• Providing support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance.

Skills, Knowledge & Expertise

We’re Looking For Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.

Job Benefits

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
• Car Scheme: Eligible colleagues can access our Electric Vehicle Salary Sacrifice Scheme, offering a hassle-free way to drive a new or pre-loved electric vehicle.

The closing date for all completed applications is on Friday 20th November 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?