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Platform Engineering Manager

Travel Counsellors

Manchester

Hybrid

GBP 60,000 - 100,000

Full time

14 days ago

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Job summary

An established industry player in travel is seeking a Platform Engineering Manager to lead their technical and people strategies. This pivotal role involves overseeing the development and governance of a global platform infrastructure, integrating DevOps and infrastructure management. You will drive cloud-native adoption and operational resilience while ensuring compliance with security standards. Join a dynamic team that values innovation and collaboration, and contribute to shaping the future of travel technology. If you are passionate about leading teams and enhancing platform capabilities, this is the opportunity for you.

Benefits

Flexible hybrid working

25 days holiday (increasing to 28 after 5 years)

Enhanced Maternity/Paternity pay

1 day paid charity day

Company events and incentives

3x salary death in service benefit

Private Medical Insurance or Healthcare Cash Plan

Free breakfast and beverages

Qualifications

Experience in leading DevOps and platform engineering teams.
Strong understanding of cloud-native technologies and infrastructure as code.

Responsibilities

Oversee the development and governance of platform infrastructure.
Lead a multi-functional team to enable high-performance cloud-first environment.

Skills

DevOps

Cloud Architecture

Infrastructure Management

CI/CD

Security Compliance

Team Leadership

Education

Bachelor's Degree in Computer Science or related field

Tools

AWS

Azure

Terraform

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About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

Role Description

The Platform Engineering Manager is a strategic technical and people leadership role responsible for overseeing the development, governance, security, and operational excellence of Travel Counsellors' global platform infrastructure. This role integrates DevOps, platform engineering, and infrastructure management to deliver scalable, secure, and highly available platforms that empower engineering teams.

Reporting to the Head of Platform Operations, the Platform Manager leads a multi-functional team of Platform Engineers, DevOps Engineers, and Database Administrators (DBAs) to enable a high-performing, cloud-first environment. This role is pivotal in driving developer self-service capabilities, cloud-native adoption, and operational resilience while ensuring compliance with security and governance standards.

With a strong focus on leadership, strategic direction, and governance, the Platform Engineering Manager will define the future roadmap for platform services, ensuring alignment with business objectives and engineering needs.

Principal Accountabilities

Define and implement a self-service infrastructure approach for software development teams.
Oversee CI/CD governance, ensuring reliable, automated software deployments while reducing operational overhead.
Set standards for Infrastructure as Code (IaC) governance, ensuring consistency and compliance.
Drive platform engineering transformation to support scalability and resilience.
Establish and enforce operational KPIs, SLAs, and OLAs.
Lead the transformation from traditional infrastructure to cloud-native, platform-driven operations.
Provide strategic direction for hybrid, multi-cloud architecture (AWS, Azure, on-premises).
Define cloud security and compliance best practices (e.g., zero-trust architecture, automated security scanning, policy-as-code).
Oversee disaster recovery, backup, and high-availability strategies.
Ensure cost optimisation and efficiency in platform services.

Security, Compliance & Risk Management

Ensure platform security aligns with ISO 27001, NIST, and GDPR compliance.
Embed security-first principles into platform governance and DevOps processes.
Enhance Identity & Access Management (IAM), Role-Based Access Control (RBAC), and Conditional Access policies.
Oversee compliance with audit requirements, regulatory standards, and risk mitigation strategies.

Leadership, Collaboration & Stakeholder Management

Lead and mentor a team of Platform Engineers, DevOps Engineers, and DBAs.
Partner with Software Engineering, Data, Security, and Tech Ops teams to ensure a frictionless development experience.
Foster a DevOps culture by driving collaboration between infrastructure, security, and engineering.
Champion a continuous improvement mindset, promoting SRE best practices, SLIs/SLOs, and automation.
Provide thought leadership and platform strategy direction to senior stakeholders.

Operational Excellence & Automation Strategy

Drive automation-first principles to eliminate manual tasks and improve operational efficiency.
Implement observability and monitoring frameworks to ensure platform reliability.
Define AI-driven observability and automated issue resolution strategies.
Oversee incident response and resilience engineering to improve platform uptime.
Competitive salary + annual bonus
Flexible hybrid working
25 days holiday (increasing to 28 after 5 years)
Enhanced Maternity/Paternity pay
1 day paid charity day
Company events and incentives
3x salary death in service benefit
Private Medical Insurance or Healthcare Cash Plan
Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Travel Arrangements

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