Platform Engineer — Conversational AI & Chatbot Tech

BT Group

Birmingham

On-site

GBP 65,000 - 95,000

Full time

9 days ago

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Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Market-leading paid carers leave (up 2

Maternity, paternity, adoption leave

Job summary

BT Group's Customer Experience AI Cluster in the UK is seeking an Engineer to build, deploy and support voice, chat and messaging capabilities used by thousands of customers daily. You will work with engineers, data scientists and product teams to design next-generation conversational experiences on the Sprinklr platform, delivering intelligent, personalised interactions.

The role focuses on developing scalable solutions, integrating APIs, and contributing to agile delivery within a dynamic

Qualifications

Experience with core techs like JavaScript, Java, Node.js, HTML/CSS or GraphQL.
Knowledge of the Software Development Lifecycle (SDLC) and modern development practices.
Experience using Git, JIRA and Confluence; familiarity with testing and deployment.
Strong analytical and problem-solving skills for scalable solutions.

Responsibilities

Collaborate with engineers, data scientists, and product teams to deliver scalable AI solutions.
Contribute to design and development on the current platform and next-generation conversational experiences.
Support API integration and testing in a fast-paced environment.