Platform Admin Specialist

Thrive; England; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Unlimited Holiday

Thrivedays

Flexible Working Hours

Birthday & Christmas Off

Work From Anywhere

Health Cash Back Plan

Employee Assistance Program

Financial support via Maji

Salary Sacrifice Pension

Death in Service

Green Car Scheme

Cycle to Work Scheme

Perks at Work

Job summary

Thrive Learning in the United Kingdom is seeking a passionate Platform Admin Specialist to join our team. You will work closely with Thrive customers providing hands-on administration support and expert guidance to maximise engagement using the platform's configurations and features.

In this role you will manage content requests, coordinate cross-functional teams, monitor post-launch performance and deliver high-quality user experiences.

Qualifications

• Hands-on LMS/LXP administration experience with Thrive Platform.
• Ability to manage service levels and multiple projects in a ticket-driven environment.
• Strong organisational skills and attention to detail for QA and asset management.
• Proven ability to build relationships with stakeholders and external agencies.

Responsibilities

• Manage content requests from intake to publication, configuring platform features to agreed specifications.
• Deliver builds within defined service levels, proactively flagging potential delays or risks.
• Validate intake against creative briefs to identify and resolve gaps before building.
• Enforce quality standards by applying style guides and performing thorough QA through sign-off.
• Coordinate cross-functional teams and agencies, securing resources to maintain momentum.
• Monitor post-launch performance, resolve issues quickly and share actionable insights.
• Provide expert guidance on platform configuration and usability to optimise the customer experience.
• Cultivate account relationships to ensure builds align with customer goals and organisational objectives.
• Serve as a product expert, staying ahead of platform updates and features to provide strategic recommendations.

Skills

LMS/LXP administration

Stakeholder management

Project management

Quality assurance

Content lifecycle

Agency coordination

Platform configuration

User experience focus

Communication with L&D

Job description

About Us

The way we work has changed forever. AI is transforming every industry. Expectations are higher than ever. Skills have the shortest shelf life they've ever had. Yet most businesses are still relying on disconnected systems, outdated technology and workplace learning that people simply don't want to use. We think that's broken. So we built something better. Thrive is the AI platform that's reinventing how modern businesses connect people, knowledge, skills and communication in one place. It's where work starts, learning happens and people get the answers they need to do their best work. Today, more than 3 million people across 60+ countries use Thrive every day. Over 500 ambitious organisations, including Google, Vodafone, Volvo, British Airways and Krispy Kreme, trust us to power their people. But this is only the beginning. We're building the future of work, and we're looking for curious people who want to build it with us. People who challenge convention. Who move fast. Who care deeply about creating products customers genuinely love. People who aren't afraid to ask, \"Why has it always been done this way?\" and then go and build something better. If you want to solve meaningful problems, shape technology used by millions of people around the world and do the best work of your career alongside ambitious, supportive teammates, you'll thrive here.

The Role

We're seeking a passionate Platform Admin Specialist to join our team. You'll work closely with Thrive customers providing hands-on administration support and expert guidance to ensure they maximise engagement utilising the platform's configurations and features.

Core Responsibilities

• Manage content requests from intake to publication, configuring platform features to agreed specifications.
• Deliver builds within defined service levels, proactively flagging potential delays or risks.
• Validate intake against creative briefs to identify and resolve gaps before building.
• Enforce quality standards by applying style guides and performing thorough QA through sign-off.
• Coordinate cross-functional teams and agencies, assertively securing necessary resources to maintain momentum.
• Monitor post-launch performance, resolving issues quickly and sharing actionable insights.
• Provide expert guidance on platform configuration and usability to optimise the customer experience.
• Cultivate account relationships to ensure builds align with customer goals and organisational objectives.
• Serve as a product expert, staying ahead of platform updates and features to provide strategic recommendations and best practices.

Essential Skills

• Hands-on LMS/LXP administration experience, with desired experience having used and managed the Thrive Platform directly in a previous role. You know your way around the platform and can pick it up with minimal ramp-up.
• Proven ability to manage service levels and multiple projects in a ticket-driven environment.
• Highly organised with strong attention to detail, proactively identifying asset and quality issues.
• Strong ability to build relationships with stakeholders.
• Experience collaborating with third-party creative agencies and content suppliers.
• Strong technical aptitude; curious, tech-savvy, and skilled at communicating complex details to diverse audiences.
• Confident communicator, capable of leading discussions with L&D and marketing stakeholders.
• Customer-focused mindset dedicated to delivering exceptional user experiences.
• Passionate about innovative learning experiences and elevating L&D's business impact.

Benefits

• Unlimited Holiday to support work-life balance
• Thrivedays—a reduced workday every Friday (10:00-15:00), with no internal meetings
• Flexible Working Hours within core hours (10:00-16:00)
• Birthday & Christmas Off, including festive shutdown between Christmas & New Year
• Work From Anywhere—fully remote-friendly (4 weeks a year)
• Health Cash Back Plan with Health Shield
• Employee Assistance Program for confidential support
• Financial support program via Maji
• Salary Sacrifice Pension Scheme
• Death in Service (4x annual salary)
• Green Car Scheme through salary sacrifice
• Cycle to Work Scheme—save up to 42% on a new bike
• Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield

What To Expect

We believe that finding a new job should be an enjoyable process. We're passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We're looking for people who bring something new to the team, who add to our culture and make it even greater. Our interview stages will be:

• Initial Screening Call: If we think you're a great addition to the team, you'll be invited to an introductory call with a member of our People Team. This is a chance to tell you about Thrive and give you an opportunity to ask questions.
• First-Stage Interview: Following the initial call, you will have a first-stage interview with a member of the team you'd be joining. This is a chance for us to get to know you better and for you to ask any questions about the role. We'll also discuss why Thrive interests you and what you feel you can add to our team.
• Assessment Task: We may ask you to complete a practical assignment or case study between interview stages.
• Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview. This stage is typically used for a more in-depth discussion and may involve a review of your assessment.

At Thrive, we're on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we're an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at [e-mail]. We're happy to help!