Plastics Scheduler / PA

The Methodist Church in Britain; Greater London; Vor Ort; GBP 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Staff benefits

Learning opportunities

Career pathways

Flexible work across areas

Flexible working requests

Zusammenfassung

The Royal Marsden NHS Foundation Trust is seeking a Medical PA to support a consultant firm, managing theatre lists and handling inquiries from patients, GPs and colleagues. You will coordinate surgeries and pre- and post-surgical follow-up appointments and ensure timely referrals within Trust and national timeframes.

Applicants should have substantial medical secretarial experience, diary management skills, and a solid understanding of oncology terminology.

Qualifikationen

• GCSE or equivalent general education.
• Competent in Microsoft Excel, Word and Outlook.
• Substantial medical secretarial experience.
• Experience of diary management.
• Understanding of medical terminology, especially oncology.
• Communication in written and spoken English with a wide range of people.
• Willingness and demonstrable ability to work as part of a team.
• Ability to prioritise a busy workload and work without close supervision.
• Ability to stay calm under pressure and cope with unanticipated demands.
• Commitment to delivering high-quality customer service.
• Nice to have AMSPAR qualified or equivalent.
• Nice to have ECDL or equivalent.
• Experience of training other secretarial staff.
• Experience of managing or supervising staff.

Aufgaben

• Provide a comprehensive Medical PA service for the consultant firm.
• Organise theatre lists.
• Act as first point of contact for patients, carers, GPs and colleagues by telephone, email and in-basket.
• Coordinate and schedule surgeries and pre- and post-surgical follow-up appointments as set by the surgical team.
• Process new patient referrals within Trust and nationally agreed time frames.
• Liaise with the multidisciplinary team, internal departments and external agencies to maintain continuity of patient treatment.
• Show compassion and courtesy to patients and families and provide high-quality patient care.
• Establish and maintain effective working relationships with the team.

Kenntnisse

Medical terminology

English communication

Teamwork

Prioritisation

Calm under pressure

Customer service

Ausbildung

GCSE or equivalent general education

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

This is a Medical PA and scheduling post supporting a consultant firm at The Royal Marsden NHS Foundation Trust, a specialist cancer centre. The work centres on running the consultant's administration and theatre lists, handling enquiries from patients, GPs and colleagues, and scheduling surgeries and follow-up appointments. Liaison across the multidisciplinary team and outside agencies keeps patient treatment continuous. Substantial medical secretarial experience and an understanding of oncology terminology decide fit.

What the job involves

• Provide a comprehensive Medical PA service for the consultant firm
• Organise theatre lists
• Act as first point of contact for patients, carers, GPs and colleagues by telephone, email and in-basket
• Co-ordinate and schedule surgeries and pre- and post-surgical follow-up appointments as set by the surgical team
• Process new patient referrals within Trust and nationally agreed time frames
• Liaise with the multidisciplinary team, internal departments and external agencies to maintain continuity of patient treatment
• Show compassion and courtesy to patients and families and provide high-quality patient care
• Establish and maintain effective working relationships with the team

What’s required

Qualifications

• GCSE or equivalent general education
• Competent in Microsoft Excel, Word and Outlook

Experience

• Substantial previous medical secretarial experience
• Experience of diary management

Skills & knowledge

• Understanding of medical terminology, especially oncology
• Communication in written and spoken English with a wide range of people
• Willingness and demonstrable ability to work as part of a team
• Ability to prioritise a busy workload and work without close supervision
• Ability to stay calm under pressure and cope with unanticipated demands
• Commitment to delivering high-quality customer service

Other

• Self-motivated to produce good-quality work
• Demonstrable awareness of the needs of the multidisciplinary team

Nice to have

• AMSPAR qualified or equivalent
• ECDL or equivalent
• Previous experience of training other secretarial staff
• Previous experience of managing or supervising staff

What’s offered

• Wide range of staff benefits
• Learning and development opportunities
• Clear career pathways
• Opportunities to work flexibly across a range of areas and specialties
• Flexible working requests welcomed from point of hire