Plant Operative: Heavy Machinery & Customer Care

Holcim; Wrexham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Bonus

25 days holiday

Remote GP service for you and your家庭

Women Empowered Mentor Program

Career progression opportunities

Staff discounts

Job summary

Holcim is seeking a Plant Operative in Ruabon, Wales, to join our team. This hybrid role blends on-site plant work with customer-facing duties, including taking orders and supporting logistics.

You will work a 45-hour week with occasional Saturdays, operating heavy machinery and ensuring safe, efficient site operations. Ideal candidates bring a proactive, team‑oriented mindset, strong communication, and a willingness to learn.

Qualifications

• Excellent communication and organisation skills.
• Positive, proactive attitude with a customer focus.
• Experience in customer service or operating plant is a plus, but training is provided.
• Strong sense of responsibility and safety awareness.

Responsibilities

• Answering customer queries by phone, email, or in person, delivering great service.
• Handling and processing customer orders accurately and efficiently.
• Identifying service improvements and sharing feedback from customers.
• Escalating unresolved issues to team leaders or service managers.
• Operating heavy machinery safely and efficiently on site (excavators, loaders).
• Conducting daily safety checks and supporting plant operations and logistics.
• Keeping the work area and site clean, safe, and well-organised.

Skills

Customer service

Communication

Teamwork

Safety mindset

Problem solving

Job description

Holcim is seeking a Plant Operative in Ruabon, Wales, to join our team. This hybrid role blends on-site plant work with customer-facing duties, including taking orders and supporting logistics.

You will work a 45-hour week with occasional Saturdays, operating heavy machinery and ensuring safe, efficient site operations. Ideal candidates bring a proactive, team‑oriented mindset, strong communication, and a willingness to learn.