Plant Manager

Royalmailgroup; Croydon; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Royal Mail Group as a Plant Manager at Croydon Mail Centre, overseeing site operations and driving performance in a transformational period. This role requires a dynamic leader dedicated to excellence in customer service and operational improvement, with competitive pay including a car allowance, bonuses, and benefits.

Benefits

£5,500 car allowance or £5,000 cash equivalent

Full family healthcare

18% annual bonus potential

27.5 days annual leave plus bank holidays

Competitive pension scheme

Qualifications

• Experience in a leadership role.
• Ability to manage diverse teams.
• Strong understanding of operational management.

Responsibilities

• Lead operational management teams and oversee site operations.
• Drive performance and deliver customer commitments.
• Implement national change initiatives.

Skills

Leadership

Communication

Flexibility

Resilience

Customer Focus

Job description

Job reference number325958

Plant Manager

BC7N1

Competitive salary plus £5,500 car allowance or £5,000 cash equivalent, full family healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays, rising with time served, and a pension scheme with highly competitive contribution rates

Full time

Permanent

Croydon Mail Centre, CR9 4AA

For a full job description, please click on the following link: Job Descriptions

As Plant Manager, you’ll play a key role leading our operational management teams, overseeing all aspects of site operations, and embedding key process improvements. Alongside driving performance throughout the team, you will also be focussed on delivering our crucial customer commitments.

What does the role involve?
Reporting into the Lead Plant Manager, this key operational role is responsible for ensuring our Croydon Plant runs smoothly, delivering the processing plan in a safe, customer focussed and commercially driven manner. This fast-paced role will give you the chance to have real impact throughout the business by driving and implementing national change initiatives, developing the business plan, and working to achieve all unit and personal KPI’s.

We’re in an exciting period of transformation and our Plant Managers are right at the centre of it. You’ll be providing direction that creates enthusiasm and inspires people across all levels of the business to act and embrace positive change and build a culture of high performance and climate for success.

What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent management and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

Leadership Focus:Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.

People Focus:Understands the value of diversity & inclusion, uses delegation, coaching, empowerment, and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.

Resilience Focus:Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.

Achievement Focus:Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.

Improvement Focus:Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.

Customer centric Focus:Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Next Steps

If you are interested in applying, please complete your application online and submit your current CV. The next stage of the selection process will be a face-to-face interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 7th July 2025.Please note, this advert may close early if the appropriate number of applications has been reached.

Job Enquiries: Thomas Bailey - [e-mail]
Recruitment Enquiries: Luke Taylor - [e-mail]

For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.

As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply.

Details of the internal application eligibility criteria can be found here

Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).