Planning Team Lead

JR United Kingdom; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Planning & Helpdesk Team Leader to join their team in Seascale. This full-time role involves overseeing a dynamic team, ensuring KPIs are met, and delivering high-quality reports. The ideal candidate will have a strong background in team management, proficiency in IT systems, and experience in training staff. If you're looking to make a significant impact in a supportive environment, this opportunity could be perfect for you.

Qualifications

• Experience managing teams in a fast-paced environment.
• Proficient in IT systems and Microsoft Office packages.

Responsibilities

• Oversee Planning and Helpdesk teams ensuring KPIs are met.
• Conduct performance reviews and provide training to staff.
• Monitor KPI performance and prepare reports.

Skills

Team Management

IT Systems Proficiency

Training and Coaching

Logistics Knowledge

Tools

Microsoft Office

Job description

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Position: Planning & Helpdesk Team Leader

Location: Seascale, Cumbria

Role: Full Time, Monday to Friday, 40 hours

Join our team at Mitie!

We are currently seeking an experienced Team Leader or Supervisor to oversee our Planning and Helpdesk team

ensuring KPIs are met and reports are delivered on time and to the required standard.

Role Responsibilities:

• Provide support and training to the Planning and Helpdesk teams,
• Conduct performance reviews for staff,
• Prepare briefing packs for dissemination by team leaders and supervisors,
• Monitor KPI performance, preparing reports and escalating issues proactively to mitigate risks and address concerns,
• Implement, monitor, and manage processes for recording tool and uniform provision, as well as tool and equipment calibration,
• Assist in the implementation of performance improvement initiatives.

What we are looking for:

• Experience managing teams
• Proficiency in IT systems, Microsoft office packages
• Experience in training and coaching staff
• Working background in a Logistics or Planning setting is beneficial
• Motivated, driven and adaptable personality