Planning System Analyst Assistant

North East Combined Authority; North East; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Hybrid working

Job summary

North East Combined Authority is seeking a Planning System Analyst Assistant to support, maintain and improve the planning development management and building control systems. You will work with the Planning System Analyst to ensure accurate data, support service delivery and customer engagement.

The role requires GCSEs (A-C) including English and experience with IT systems; training towards a public administration qualification is encouraged.

Qualifications

• Minimum of 4 GCSEs or equivalent at grades A to C including English Language.
• Working towards a BTEC National in Public Administration or NVQ Level 3 in Business Administration or equivalent.
• Experience of dealing with members of the public over the telephone within an office environment.
• Experience of working with IT systems and software packages designed to support service delivery.

Responsibilities

• Support the maintenance, development and upgrade of Planning and Building Control software systems.
• Assist with system integration, data management, performance reporting and customer insight activities.
• Contribute to projects that improve service delivery, efficiency and the customer experience.
• Input and maintain accurate data within planning systems to support processing of planning applications and related functions.

Skills

Customer service

IT systems experience

Communication skills

Education

GCSEs (A–C) including English

NVQ Level 3 in Business Administration

Tools

Planning GIS system

Planning and Building Control software

Job description

Join our Planning team as a Planning System Analyst Assistant, helping to support, maintain and improve the business-critical systems and processes that underpin Planning Development Management services.

WHAT IS INVOLVED?

As part of our Planning team, you will support the development, maintenance and improvement of the systems used by Planning Development Management and Building Control services.

Working closely with the Planning System Analyst, you will help ensure planning information is managed accurately and efficiently, supporting both service delivery and customer engagement.

You will:

• Support the maintenance, development and upgrade of Planning and Building Control software systems.
• Assist with system integration, data management, performance reporting and customer insight activities.
• Contribute to projects that improve service delivery, efficiency and the customer experience.
• Input and maintain accurate data within planning systems to support the processing of planning applications and related functions in line with statutory requirements.
• Create spatial data using the Planning Development Management GIS system.
• Use a range of specialist systems to support communications, advertising and records management requirements.
• Ensure information is managed, published and maintained in line with GDPR requirements.

This role offers the opportunity to support business-critical systems and processes that help deliver an effective and responsive planning service.

For more information about our Planning Development Management Service, visit Working in Planning Development Management.

We encourage you to contact Sue Pyrke (Planning System Analyst) via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

You will need:

• Minimum of 4 GCSE’s or equivalent at grades A to C including English Language.
• Working towards achieving a BTEC National in Public Administration or NVQ Level 3 in Business Administration or equivalent, or experience relevant to the role.
• Experience of dealing with members of the public over the telephone within an office environment
• Experience of working with IT systems and software packages designed to support service delivery

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews will be held week commencing 9thNovember 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website

• Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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