Planning & Service Manager (Bulk)

AIMCH; Tunstead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company in the UK is seeking a proactive Logistics Planning & Order Taking Manager. You will lead innovative initiatives, streamline processes, and enhance customer satisfaction in a fast-paced environment. Ideal candidates possess strong logistics knowledge and a commitment to continuous improvement. This position offers significant career development opportunities and competitive benefits.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Training and development opportunities

Qualifications

• Strong knowledge of relevant road legislation.
• Clear and confident communication skills.
• A commitment to team development and leadership.

Responsibilities

• Lead the creation of a centralised planning and order taking function.
• Define and implement logistics best practices.
• Collaborate with internal teams for transport plans.

Skills

Logistics planning

Stakeholder management

Problem-solving

Continuous improvement

Education

Business degree or equivalent

Transport Certificate of Professional Competence

Chartered Membership of Institute of Logistics & Transport

Tools

Logistics planning tools

Job description

Overview

Are you passionate about logistics and ready to lead a high-impact function at the heart of our operations? Were looking for a proactive and strategic leader to shape the future of our Planning & Order Taking team within the Cement & Packed Products business. This is a unique opportunity to drive innovation, streamline processes, and deliver outstanding customer experiences. If you thrive in a fast-paced environment and love solving complex challenges, this role offers the perfect platform to make a real difference.

What Youll Be Doing

• Leading the creation of a centralised planning and order taking function
• Defining and implementing logistics best practices across process, technology and automation
• Optimising routing, scheduling and load planning to improve delivery performance and reduce costs
• Ensuring robust order-taking processes that eliminate load contamination risks
• Collaborating with internal teams to align transport plans with supply chain needs
• Managing performance of transport providers, including own-fleet and third-party carriers
• Driving delivery KPIs such as OTIF (On Time In Full)
• Resolving service issues and implementing solutions to maintain customer satisfaction
• Leading continuous improvement initiatives to boost reliability and efficiency
• Building strong relationships with hauliers, logistics partners and customers
• Creating a seamless and positive experience for customers placing orders
• Managing all communications into the Logistics Control Tower within agreed SLAs
• Working cross-functionally to ensure alignment on goals and priorities

What Youll Bring

• A pragmatic and resilient mindset with a structured approach to problem-solving
• Strong knowledge of relevant road legislation
• Clear and confident communication skills
• A passion for continuous improvement and delivering exceptional customer service
• High standards of numeracy and literacy
• Experience with logistics planning tools and systems
• Excellent stakeholder management and relationship-building skills
• A customer-first attitude with a focus on adding value
• Strong collaboration and influencing capabilities
• A commitment to team development and leadership

Your Functional Strengths

• Proven experience leading a centralised logistics planning and order taking team
• Familiarity with continuous improvement and a track record of successful change implementation
• Deep understanding of logistics planning systems and processes

Experience / Education

It is desirable that applicants have:

• Business degree level qualification or equivalent
• Transport Certificate of Professional Competence
• Chartered Membership of Chartered Institute of Logistics & Transport

Benefits

In addition to this role we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on... are you ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

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Tarmac Trading Limited

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