Planning & Service Coordinator: Drive Customer Success

AB InBev Group; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Beer allowance

25 days holidays per year

Private medical care

Volunteer days

Job summary

AB InBev Budweiser UK is hiring a Planning & Service Coordinator in London to support our high-volume On Trade service operation across the UK. You’ll coordinate daily service activities, schedule engineers, and ensure responsive, customer-centered service with internal teams and external partners.

We welcome recent graduates or candidates with 1–2 years in planning, coordination or operations. This role emphasizes ownership, problem solving, and data-driven improvements in a dynamic environment.

Qualifications

• Experience or qualifications in planning, logistics, customer service, operations or a similar field are a plus, but not essential.
• Recent graduates or those with 1–2 years in coordination/planning roles are welcome.
• You don’t need years of experience; willingness to learn and take ownership matters most.

Responsibilities

• Coordinate daily service activities and plan installations and service calls.
• Plan and optimise engineer schedules to use resources efficiently.
• Keep customers at the centre by coordinating with internal teams and partners.
• Resolve issues quickly with practical solutions and clear communication.
• Monitor performance, service levels and KPIs; take action when needed.
• Collaborate with sales, engineers, and customers to build strong relationships.
• Suggest process improvements to make operations faster and simpler.
• Learn and grow by working with the Planning Manager and colleagues.

Skills

Organised

Customer-minded

Problem solver

Data analysis

Communication

Excel experience

Tools

Excel

Job description

AB InBev Budweiser UK is hiring a Planning & Service Coordinator in London to support our high-volume On Trade service operation across the UK. You’ll coordinate daily service activities, schedule engineers, and ensure responsive, customer-centered service with internal teams and external partners.

We welcome recent graduates or candidates with 1–2 years in planning, coordination or operations. This role emphasizes ownership, problem solving, and data-driven improvements in a dynamic environment.