Planning & Building Control Support Assistant - Torridge District Council

Devon County Council; Devon and Torbay; On-site; GBP 18,000 - 24,000; Full time

Job summary

Devon County Council is seeking a Planning & Building Control Support Assistant to join a busy Planning and Building Control Support Team. You will help handle applications, respond to pre-application queries, take payments and assist with enforcement issues, while supporting the day-to-day running of the service.

The role requires confident data handling, proven communication and IT skills, and a commitment to delivering excellent customer service under tight deadlines.

Qualifications

• Proven communication skills.
• IT skills.
• Ability to handle data accurately and timely.
• Commitment to excellent customer service under tight deadlines.

Responsibilities

• Handle planning and building control applications and pre-application queries.
• Take payments and process related transactions.
• Assist with enforcement complaints and day-to-day running of the service.
• Communicate with customers and internal teams with tact and diplomacy to deliver service excellence.

Job description

We are a strong team who work together to achieve the goals of the Planning and Building Control Department and the wider Council. We are ambitious for our staff, our customers and our Council, so that we can help shape the District for future generations, to make Torridge a great place to live, work and visit. Are you passionate about development management? Looking for a career change? Or do you want to get that step on the ladder for future career progression? Do you demonstrate self-awareness and a strong sense of responsibility combined with the desire to deliver excellent customer service? If so, we can support you in taking the next steps in your career. We have an empowering culture, a focus on wellbeing and a dynamic and innovative approach.

The Role:

We are looking for a Planning & Building Control Support Assistant to join us in our committed and busy Planning and Building Control Support Team. You will play a key role in the Council’s handling of building control applications, pre-application queries, taking of payments, and enforcement complaints, and assist with the day to day running of the Service. The role involves dealing with a variety of related and sometimes complex enquiries and activities. We are therefore looking for a candidate who is confident in working with a wide range of data and has skills to accurately and reliably check information in a timely manner. You will already have proven communication and IT skills and a commitment to providing excellent and empathic customer service within tight deadlines. In addition, your desire to manage your workload and work closely with all our customers, using tact and diplomacy, will enable you to make a difference.

For a confidential, informal discussion about this role, please call Jen Slade, Performance and Monitoring Team Leader on 01237 428781.