planning and forcasting analyst

Michael Page (UK); Liverpool; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking organization in the not-for-profit sector as a Planning and Forecasting Analyst. This role is pivotal in shaping operational strategies and enhancing analytical capabilities. You will be responsible for developing forecasting models, analyzing performance metrics, and collaborating with the Customer Service team to ensure optimal staffing and resource allocation. The organization values its employees and fosters a supportive work environment, providing opportunities for continuous learning and personal development. If you are passionate about making a difference and possess strong analytical skills, this position is an excellent opportunity to contribute meaningfully while advancing your career.

Benefits

Generous holiday leave entitlement

Continuous learning and development opportunities

Supportive and inclusive work environment

Qualifications

• Experience in planning staffing and creating optimal schedules.
• Strong analytical and numerical skills required.

Responsibilities

• Develop and maintain efficient forecasting models for customer service.
• Analyze performance and adjust staffing plans in real-time.

Skills

Analytical Skills

Numerical Skills

Communication Skills

Proactive Approach

Tools

Microsoft Excel

Forecasting Tools

Job description

• Make a Difference to Operational Strategies.
• Opportunity to Enhance your Analytical Skills.

About Our Client

Our client is a large organisation operating within the not-for-profit industry. They are committed to making a significant difference in society while offering a supportive work environment for their employees.

Job Description

• Developing and maintaining an efficient forecasting model for customer service queries.
• Planning staffing requirements and developing optimal schedules.
• Continuously analysing performance & re-forecasting in real-time, adjusting staffing plans as needed to align with business objectives.
• Working closely with the Customer Service team to understand and predict demand.
• Identifying trends and patterns in complex datasets.
• Providing insightful reports to guide decision making within the department.
• Collaborating with stakeholders to ensure alignment between demand and capacity.
• Supporting the implementation of strategic plans.
• Ensuring data integrity and accuracy.
• Continuously improving forecast accuracy.

The Successful Applicant

A successful Planning and Forecasting Analyst should have:

• Experience in planning staffing requirements and translating to the creation of optimal schedules and real-time management.
• Strong analytical and numerical skills.
• Proficiency in Microsoft Excel and forecasting tools.
• Excellent communication skills with the ability to present complex data in an understandable manner.
• A proactive approach with the ability to work autonomously.

What's on Offer

• A competitive salary of approximately £30,000 - £35,000 per annum.
• A generous holiday leave entitlement.
• The opportunity to make a positive impact in the not-for-profit industry.
• A supportive and inclusive work environment in Liverpool.
• Continuous learning and development opportunities.