Planning and Building Control Technical Assistant

Folkestone Hythe; Folkestone; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Corporate benefits

Discount schemes

Salary sacrifice options

Local Government Pension Scheme

Job summary

Folkestone & Hythe District Council in Folkestone is seeking a self-motivated Planning and Building Control Technical Assistant to provide accurate, timely business support to the Planning and Building Control team.

You will be the first point of contact for applications via online forms, emails and telephone, handling back-office tasks and delivering excellent customer service to a wide range of stakeholders.

Qualifications

• Experience in a customer-focused administrative support role.
• Ability to meet service performance targets.
• Adaptable to a changing environment, including legislative changes.

Responsibilities

• Be first point of contact for planning and building control applications via online forms, emails and telephone calls.
• Undertake back-office administrative processes for the Planning and Building Control team.
• Provide excellent customer service to a wide range of stakeholders.
• Support a hybrid and flexible working culture with office presence as required.

Skills

Customer service

Administration

Communication

Teamwork

Job description

Planning and Building Control Technical Assistant

Employer:

Folkestone & Hythe District Council

Location:

Folkestone / Hybrid

Contract:

Permanent

Working Pattern:

Full Time

Hours:

37 hours per week.

DBS Check:

No

Closing Date:

19/10/2026 at 09:00

Reference:

SR/26/345932

Folkestone & Hythe is a dynamic and innovative place to live, work and visit.

Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on health & wellbeing and staff development, and an excellent benefits package that includes corporate membership, discount and salary sacrifice schemes, up to 31 days holiday and Christmas closure, access to the Local Government Pension Scheme, and much, much more.

Our offices are based in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront. In addition, we have an agile working culture that supports and encourages flexible and remote/home working.

We are currently seeking a self-motivated and pro-active individual excited by the challenge of a mutli-skilled role, working at the heart of the council to provide an accurate, professional and timely business support service to our Planning and Building Control team. You will be an efficient first point of contact service for planning & building control applications, utilising many access channels such as online forms, emails and telephone calls, undertaking back-office administrative processes, and providing excellent customer service to a whole range of stakeholders.

You will need to have some experience of working in a customer focused administrative support role and the ability to meet service performance targets. You will also need to be able to adapt to a constantly changing environment, which can be influenced by Political as well as legislative changes.

Administrative experience in planning and development management would be a real advantage, but if you’re a quick learner with strong communication skills, great attention to detail, and the confidence to work both independently and as part of a diverse team, we’d love to hear from you!

The council supports a hybrid and flexible working culture. The successful candidate will need to work from the council's offices at least 2 days a week, and will need to be in the office full time for the first 6-8 weeks for training and onboarding.

Applications should be received by 09:00 on Monday 19 th October 2026.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications.

Interviews are scheduled to take place on 26 th October 2026.