Planner and Scheduler - Taffs Well

PHS Group Limited; Cardiff; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Virtual GP service

Buy and sell holiday scheme

PHS Perks discounts

Ongoing training and ILM courses

Apprenticeship opportunities

23 days annual leave + bank holidays

Free on-site parking

Enhanced parental leave

Wellbeing helpline

Cycle to Work scheme

Pension scheme

Life assurance

Job summary

PHS Group Limited in the Cardiff area is seeking a highly organised Planner & Scheduler to optimise routes for Service Drivers and ensure outstanding customer service. You will work closely with the Lead Scheduler and Operations Management to drive efficiency and continuous improvement across the hygiene division.

The role focuses on proactive planning, strong analytics, and collaboration with internal teams to deliver high standards of service and resource utilisation.

Qualifications

• Advanced knowledge of scheduling systems and best practices.
• Strong IT skills and a passion for technology.
• Excellent analytical and problem-solving abilities.
• Customer-focused approach with ownership of scheduling delivery.
• Strong communication and interpersonal skills.
• Ability to prioritise workloads and work under pressure.
• Valid UK driving licence is essential.

Responsibilities

• Create and maintain optimal schedules for Service Drivers to maximise productivity.
• Analyse routes and driver feedback to continuously improve efficiency.
• Monitor unplanned work and KPI trends to ensure resources are used effectively.
• Maintain backlogs at appropriate levels to support performance.
• Collaborate with operational teams to meet service delivery targets.
• Identify opportunities for continuous improvement and implement scheduling solutions.
• Support planning activities to ensure excellent customer service.

Skills

Scheduling systems

IT skills

Analytical ability

Customer focus

Communication

Time management

Driving licence (UK)

Job description

About The Role

Planner & Scheduler
Location: Taffs Well
Salary: Competitive

The Role

We are looking for a highly organised, analytical, and proactive Planner & Scheduler to join our PHS Hygiene team.

In this role, you will play a key part in ensuring our Service Drivers operate on optimised routes, our customers receive outstanding service, and our operational performance consistently meets the highest standards.

Working closely with the Lead Scheduler and Operations Management teams, you will help drive continuous improvement, efficiency, and excellent customer outcomes.

Key Responsibilities

• Create and maintain optimal schedules for Service Drivers to maximise productivity and resource utilisation.
• Analyse routes and driver feedback to continuously improve efficiency.
• Monitor unplanned work and KPI trends to ensure resources are used effectively.
• Maintain backlogs at appropriate levels to support operational performance.
• Work collaboratively with operational teams to ensure service delivery targets are achieved.
• Identify opportunities for continuous improvement and implement effective scheduling solutions.
• Support operational planning activities to ensure excellent customer service.

About You

• Advanced knowledge of scheduling systems and scheduling best practices.
• Strong IT skills and a passion for technology.
• Excellent analytical and problem-solving abilities.
• A customer-focused approach, taking ownership of scheduling delivery for assigned Operations Centres.
• Strong communication and interpersonal skills with a collaborative working style.
• The ability to prioritise workloads and perform effectively under pressure.
• A resilient and proactive attitude with a positive, can-do approach.
• A valid UK driving licence (essential).

What We Offer

• Competitive salary
• Virtual GP service for you and your household
• Buy and sell holiday scheme
• Access to PHS Perks, offering discounts with major supermarkets and retailers
• Ongoing training and development opportunities
• Accredited ILM qualifications through both external and in-house training
• Apprenticeship opportunities
• 23 days annual leave plus bank holidays (31 days in total)
• Free on-site parking
• Enhanced parental and paternity leave
• 24-hour wellbeing helpline
• Cycle to Work scheme
• Pension scheme
• Life assurance
• Additional employee benefits

About PHS Group

Founded in 1963, PHS Group is the leading provider of hygiene services across the UK, Ireland, and Spain. We support more than 90,000 customers across 300,000 locations and have built a reputation for delivering essential workplace services over more than six decades.

At PHS, we are proud of our diverse workforce and are committed to creating an inclusive environment where everyone feels valued, respected, and able to bring their authentic selves to work without fear of discrimination.

PHS is an equal opportunities employer and welcomes applications from all backgrounds and communities.