Planner

Allscreens Nationwide Ltd; Reading; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

24 days holiday (plus bank holidays)

Pension scheme (AON)

Health & wellbeing benefits

Cycle to Work

Life assurance

Job summary

Thames Water is seeking a Planner to join the Planning and Scheduling team in Reading. You will build and manage work plans for field teams, coordinate with customers, councils and internal stakeholders, and help ensure efficient job completion.

This is a fixed-term/secondment role until 7 August 2027, with a hybrid pattern (office on Tuesdays and Wednesdays) and standard hours 8:00–16:00 (or 7:30–15:30 alternative).

Qualifications

• Ability to plan, coordinate and prioritise work in a busy environment.
• Clear communication with field teams, customers, councils and managers.
• Ability to review information accurately and create/manage effective work plans.
• Proactive, team-focused and takes ownership of responsibilities.
• Ability to adapt to changing priorities while maintaining accuracy.

Responsibilities

• Build and manage work plans for field teams and leakage/custody-related work.
• Analyse information and plan resources effectively.
• Liaise with field supervisors, managers and stakeholders.
• Work with local councils to obtain necessary permits.
• Keep customers informed and support jobs through to completion.
• Review outstanding work and backlogs and escalate issues as needed.

Skills

Planning & scheduling

Field team coordination

Clear communication

Proactive team player

Tools

Salesforce

Excel

Job description

As a Planner in our Planning and Scheduling team, you’ll turn information into practical work plans, coordinate with field teams, councils, customers and other stakeholders, and help make sure jobs are completed efficiently.

Please note, this is a fixed-term/secondment role until 7 August 2027

What you’ll be doing as a Planner

As a Planner, you’ll be responsible for building and managing work plans for our field teams, helping them complete work efficiently and keeping customers and stakeholders informed throughout.

• Build and maintain work plans for leakage and customer-related work.
• Analyse information and plan resources effectively.
• Liaise with field supervisors, managers and other internal and external stakeholders.
• Work with local councils to obtain the necessary permits.
• Keep customers informed and support jobs through to successful completion.
• Manage requests relating to more complex field activities and escalate issues when needed.
• Review and closely manage outstanding work and backlogs.
• Use internal planning and scheduling systems, including Click.

Base location: Kemble Court, Reading, RG2 6AD.This is a hybrid role, with Tuesdays and Wednesdays in the office.

Working hours: Monday to Friday, 8:00 am to 4:00 pm. We can also offer an earlier working pattern of 7:30 am to 3:30 pm.

What you should bring to the role

• The ability to plan, coordinate and prioritise work in a busy environment.
• Clear communication skills and confidence working with field teams, customers, councils and managers.
• The ability to review information accurately and use it to create and manage effective work plans.
• A proactive and team-focused approach, with the confidence to take ownership of your work.
• The ability to adapt to changing priorities while maintaining a high level of accuracy.

Skills and experience that would be advantageous for this role:

• Previous experience in a Planner or Scheduler role.
• Experience using Salesforce and Excel.

What’s in it for you?

• Competitive salary from £26,225 to £32,000 per annum, depending on skills and experience.
• 24 days’ holiday per year, increasing to 28 with length of service, plus bank holidays.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks(Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Proud member of the Disability Confident employer scheme