Planner

CRA Group Limited; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A property management firm in Greater London is seeking a Scheduling Coordinator to ensure efficient scheduling of repairs through an in-house appointment system. The role involves managing operatives' diaries, updating job statuses, and communicating with residents and maintenance teams. The ideal candidate should have experience in planning and scheduling, a strong customer service background, and proficiency in IT systems, including Microsoft Office and scheduling software. GCSEs in English and Maths are essential.

Qualifications

• Proven experience in planning and scheduling within a repairs/maintenance or housing environment.
• Strong understanding of responsive repairs and maintenance processes.
• Experience using IT systems for scheduling and updating work orders.
• Previous experience in customer service and stakeholder communication.

Responsibilities

• Ensure that work orders are scheduled efficiently through the in-house appointments system.
• Monitor and update job statuses daily, including booked jobs and overdue repairs.
• Act as a key communication link between residents and maintenance teams.
• Manage operatives' diaries effectively, prioritizing emergency work.

Skills

Planning and scheduling

Customer service

Stakeholder communication

IT systems proficiency

Diary management

Education

GCSEs in English and Maths

NVQ Level 2/3 in Business Administration or Customer Service

Tools

Microsoft Office

Scheduling software

Job description

• To ensure that work orders are scheduled efficiently through the in‑house appointments system, repairs are allocated to trade operatives and subcontractors, and all works are completed within minimal turnaround time. The role focuses on planning and scheduling responsive repair works, maintaining accurate IT records, and delivering excellent customer service while supporting operational efficiency.
• Monitor and update job statuses daily, including booked jobs, cancelled orders, overdue repairs, and follow‑on works.
• Ensure operatives use and update PDAs correctly and schedule of rate codes are accurately inputted.
• Act as a key communication link between residents and maintenance teams, providing timely updates.
• Manage operatives' diaries effectively, prioritising emergency work and adjusting schedules for absences or training.
• Liaise with subcontractors to allocate work and ensure they meet appointment obligations.
• Maintain accurate IT records and manage Work In Progress (WIP) to keep it at a manageable level.
• Collaborate with Repairs Supervisors and Technical Inspectors for accurate allocation of work and inspections.
• Proven experience in planning, scheduling, or coordination within a repairs/maintenance or housing environment.
• Strong understanding of responsive repairs and maintenance processes.
• Experience using IT systems for scheduling and updating work orders.
• Previous experience in customer service and stakeholder communication.
• GCSEs (or equivalent) in English and Maths - essential.
• NVQ Level 2/3 in Business Administration or Customer Service - desirable.
• Knowledge of housing maintenance and repairs scheduling systems - desirable.
• Proficiency in Microsoft Office and scheduling software.